Stefanie Chen

  • Whitestown US-IN
Stefanie Chen


Aug 2006 - Present

Business Management

Purdue University (In Progress)

GPA: 3.44/4.0

Academic Honors: Semester Honors in Spring 2007, Fall 2007 and Spring 2009

Language: Intermediate level in Mandarin

Current Coursework

Organizational Behavior 

  • Took class dedicated to organizational behavior specializing in increased employee satisfaction and motivation, summarizing the course by leading my group through a created survey of 100 Purdue Recreational Facility employees.

Labor Relations

  • Class based on how to interact with unionized corporations, how to implement positive employee relations practices within the business, and developed communication, decision-making, reasoning, interpretive and negotiating skills the revolve around unions and employee relations issues

Human Resource Management

  • Involved learning the procedures for making decisions about employees which include compensation, hiring, training and evaluation as well as learned the various Human Resource technologies needed to manage employee relations, compensations and benefits and employee acquisition


  • An introductionto the fundamental principles of interviewing, including the interpersonal communication process, structure, and questions and learned the principles and techniques of three common interviewing forms: informational, employment, and persuasive

Work History

Work History
Jul 2009 - Present

Guest Service Representative

  • Maintain company loyalty by ensuring the guests experience is enjoyable and consistent
  • Developed my attention to detail skills by providing guest specific wants during their check-in process and their stay
  • Showed enthusiasm for my job, my guests and my company by maintain a smile and performing at my best
May 2009 - Jul 2009

Sales Associate

  • Exceeded my daily goal of $500 dollars, resulting in my department receiving higher revenues than recent months
  • Restocked and cleaned dressing rooms and the floor in order to insure company standard of appearance
  • Handled customer complaints, concluding in higher customer loyalty points
Dec 2007 - May 2009

Front Desk Clerk

Purdue University Transportation Services
  • Processed 30 customer order forms a day resulting in a maximum capacity level
  • Implemented communication skills to handle customer’s conflicts
  • Rearranged and organized forms and car information in an orderly fashion
May 2008 - Aug 2008

Human Resource Generalist Intern

NCR World Headquarters
  • Recreated the existing Finance job family matrix which enhanced clarity and efficiency when deciding promotions
  • Researched and wrote job descriptions needed for newly-made management positions available in the Finance and Systemedia department, resulting in the acquisition of a senior manager for Finance
  • Calculated and implemented benefit and promotion plans, therefore accelerating a more accurate promotion process
  • Created multiple SharePoint sites for Finance, Systemedia and Talent Management to increase communications for all departments around the world,so that every department integrated cohesive policies
  • Developed headcount data spreadsheets for Finance and Systemedia, that calculated revenue per head to show that each department was maximizing its resources
  • President of the Intern Banquet Committee, in charge of the budget, resource allocation and team assignments resulting in a successful end of the summer banquet
Aug 2007 - Dec 2007

Customer Service Associate

Birck Boilermaker Golf Complex
  • Process ten order accurately per hour resulting in $800 a day
  • Organize the stock room well so that we maximized efficiency for our production
  • Handle monetary exchanges resulting in $10 per order