Honors and Awards

  • Software Spectrum Lifesaver Award (Departmental Employee of the Quarter) – Q2 & Q3 1996
  • Software Spectrum Corporate Employee of the Month – September 2000
  • Software Spectrum Overachiever of the Year - 2001
  • Spirit of Spectrum Award - Q2 2006 "Demonstrating Exemplary Service, Creativity, Team Work, Passion, Achievement, and Success"
  • Insight Values Award - August 2008



I am a creative, energetic, client-focused, and award-winning professional. Team leader and trainer with a track record of initiative, dedication,  leadership, and success identifying business challenges and needs and building relationships between business groups and IT in order to leverage data and increase knowledge through the meaningful presentation of information. Conceive, design, and implement custom solutions using Crystal Reports, Business Objects Enterprise XI, and Infoview resulting in increased efficiency, streamlined processes, and reduced cost. I am a translator of business needs to IT resources using information assets in return to create solutions. I seek to offer high-value services and skills to budget-sensitive organizations and enhance people and processes.

Work experience

Work experience
Mar 2010 - Present

Business Intelligence Report Developer

Rent-A-Center, Inc.

SQL/PL-SQL scripting via TOAD on Oracle 10g databases aggregating and transforming data from disparate sources to support Business Users at all levels of the enterprise from store level up to CEO. Primarily involved in migrating existing manually recurring reports and processes to automated and scheduled Crystal Reports 2008 objects in a Business Objects environment.

May 2006 - Apr 2009

Off-Shore Business Process Optimization Trainer

Insight (formerly Software Spectrum)

Lead Trainer and relationship advocate for cross-cultural Business Process Optimization Initiatives. Specific experience in India. Responsible for the research and development of all training materials and training of eight member team assuming responsibility for a key business function and subsequent support. Also responsible for identifying and selecting an additional two-member team in-country established to support a larger existing US-based team. 

Jun 1994 - Apr 2009

Lead Data & Reporting Analyst

Insight (formerly Software Spectrum)

  • Consulted directly with internal end-users and external SMB to Enterprise-scale clients regarding report specifications, analyzed processes and developed custom reports regarding general sales, procurement, and inventory management utilizing various programming and database reporting applications.
  • Prepared raw data for reporting.
  • Maintained existing reports, scheduled report production, and created "on-the-fly" inquiries.
  • Helped drive adoption of self serve tools by working with internal customers. This required training, demonstration of existing tools, and development of new reports to meet customer needs.
  • Led strategic global-scale projects for the team to successful conclusion. Created project documentation and worked with multiple departments to achieve desired results.
  • Designed and documented specific procedures relating to custom report specifications.
  • Acted as a resource for global reporting questions, system requirements, database reconfiguration and supplemental changes.
  • Developed methods to create efficiencies while improving existing processes in order to increase accuracy and eliminate waste.
  • Determined modifications needed to database architecture and submit development requests as need to IT. Worked with IT to test and approve those changes.
  • Developed procedures and sample reports for use by customers and Account Executives.
  • Engaged with multiple levels of client management as well as internal management up to and including C-Level to identify opportunities to leverage data to track expense, asset management, revenue, and gross profit opportunities as well as multiple aspects of company performance.
  • Completed special projects as assigned.



TOAD for Oracle

MS Office 97/2003/2007

MS Access 97/2003

Crystal Reports 8.5/9/XI/2008



Anna Miller

Faraz Meghani

Kelly Lavercombe

Jay Hurewitz

Tina Pangle, PMP

Cindy Fuentes

Carole Wolff-Sowers

Karla Leach

Martin Steinhauer

Felicia Falso