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Gaelan McKeown Hickel

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Rainbow Grocery Cooperative, Inc.

Cooperative Café Coordinator

  • Team leader of the Rainbow Grocery Café project from discovery and planning to completion and opening: 
    • Defined scope of project and design goals 
    • Set clear expectations and goals for various project teams
    • Tracked progress against timeline, milestones and budget, made revisions as necessary
    • Worked with architects and designers to develop vision of café and ensure branding remained in-line with cooperative grocery store
  • Human Resource Management: research and define job descriptions to fill departmental needs
    • Screen and recommend interview candidates
    • Integrate new hires into complex cooperative processes: shepherding individuals through Rainbow's elaborate membership requirements and the expectations of a new worker/owner
    • Make termination and discipline decisions
  • Inventory management: track inventory, choose new products, advise local vendors, work with distribution houses, negotiate price points and contracts
  • Provide excellent customer service while demonstrating sales expertise, retain complex product knowledge, and handling day-to-day front of house procedures in a high-volume fast-paced environment

Customer Relations Orientation Committee Founder

  • Created Customer Relations Orientation Committee to ensure workers present the best version of RGCI to customers: developed programming and content for new worker orientations and adapted information to serve as a refresher course for established workers

Two-term member of the Storewide Steering Committee

  • Liaise and work cross-functionally with workers from all departments
  • Reinvented the worker to worker complaint system: overhauling forms, process, and provided mediation for workers
  • Received in-depth facilitation training: acting as facilitator for departmental meetings across the cooperative

Secretary to the Board of Directors 

  • Perform administrative duties for the Board of Directors: take and transcribe verbatim minutes during meetings, create and maintain agendas and supporting documents, schedule guests and follow-up meetings, and create and distribute memos

Client Services

Beast Editorial
  • Welcomed clients, visitors, received deliveries
  • Performed file/database maintenance
  • Organized travel itineraries, lunches, and client calls
  • Handled online ordering and kitchen management 

Gallery Assistant

Anthony Meier Fine Arts
  • Gallery reception: welcomed clients, artists, vendors
  • Performed file/database maintenance, created calendars, reports, correspondence and memos, and arranged travel itineraries 
  • Organized domestic and international shipping of artworks via private agencies as well as FEDEX and BAX Global
  • Acted as installation assistant to Preparator