- Boring US-OR
My background comes mostly from the health related field where I have provided many years of excellent computer, accounting, employee, and internal as well as external customer support in a professional manner. This includes thorough and timely handling of confidential information such as patient and provider data plus related computer records, while being fully compliant with HIPAA laws. I have also been able to work in a distance education environment for a local school, where I supported and trained faculty in the use and creation of their online classrooms through various web applications.
My career started in Germany where I worked for some time in a dental laboratory. After coming to the U.S. years ago I started working in dental offices where I learned from the ground up, through positions ranging from lab work and administrative assistance to office management and support.
Often I was the person to trouble-shoot and configure software, or fix other computer issues. This passion eventually led me to pursue and earn an AAS degree in Computer Applications with a cumulative grade point average (GPA) of 3.82, followed by a two-year temporary position as the MHCC Distance Education Web Technician, where I also trained faculty in the use of the virtual online classroom tool. This was followed by my setting up a new office entirely, for a small logistics company with an in-house brokerage and one step-deck semi truck that was sent abroad nationally. After this I became employed by ODS in the position of Systems Support Specialist, where I provided DAISY practice management software and systems support, via phone and remotely, for dental providers and their office and clinical staff. A temporary position as Application Administrator became available at ODS and to gain this experience, I applied internally; I was rewarded the position. I thrived in supporting a Flexible Spending Account (FSA) claims and accounting database with over 30 end users comprised of claim specialists, group specialists, and accounting personnel while keeping in touch with the vendor and working in close contact with various areas of the ODS IT department. I monitored and maximized timing efficiencies of tasks in the task scheduler Visual Cron. The position was temporary because the department was to convert away from this legacy flat-file database to a third party vendor.
It is in this position where, after almost two years, I became an intricate member of the conversion team that ended up working together for one year. My assignment in this team was that of a Business Systems Analyst (BSA) and my part in this project was the conversion of the autopay function that reimburses FSA claims to members; starting with writing the functional specifications to finishing with its successful implementation. In the process I worked closely with my end users and high-level management as well as with team members like the project manager, other BSAs, and SQL programmers. Much of my time was spent with SQL programmers and BSAs. I entered various test data which I asked to be run, set up and tested new fields and math, qualified two-way EDI transfers for correct data and placement between Facets claim management system, the in-house SQL environment, and the third-party FSA claim system. In addition, I configured the layout of all fields, including the MICR line, on the autopay claim payment checks that print through the in-house printing department.
After the successful completion of this project this temporary position came to an end during a time when the employment market was at its lowest and many companies eliminated positions. I looked at this separation as an opportunity to go back to school and build on my accomplishments by earning my degree of Bachelor of Science in Business Administration. My success was completed with my graduation in December 2011, and my last class ending on January 31, 2012. I finished with a cumulative GPA of 3.93. I am excited to bring my experience, skills, and knowledge to an innovative company such as yours.