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Work experience

Jul 2015Oct 2015

Inside Sale Representative

Hosteltex-Welcome Amenities 

Outobound calls to italian hotel in order to sell amenities products

Jul 2014Apr 2015

Inside Sale Representative

Tom Tom Telematics

- Inbound and Outbound calls to italian companies in order to sell Tom Tom GPS hardware and software.

Dec 2013May 2014

Marketing Prospector

Nexeo Solutions

- Outbound calls to plastic italian companies  in order to make new customers.

May 2005Mar 2012

Customer Service Representative

Citibank

- Deal with customer's enquiries concerning products and services related to credit card.

- Responsible for managing customer's complaints and for resolving any type of issues following company's guidelines and policies.

- Selling products and services 

- Ensured that all customers were satisfied through an excellent standard of service.

May 2001Jul 2004

Food & Beverage Manager

Four Season Hotel Dublin

- Oversee all matters related to food and beverage.

- Manage budgets related to the whole process of buying food and drinks for the hotel.

- Responsible for all business operations including interviewing, hiring, training and scheduling.

- In charge of monitoring inventory, including food, beverages, supplies and other restaurant equipment.

- Resolving customer's complaints about quality and service and ensure that the company complies with health and food safety regulations.

Sep 1999Apr 2001

Restaurant Manager

Liaison Restaurant Dublin

- Responsible for restaurant finances 

- Manage restaurant staff in order to maintain high service standards and high customer satisfaction.

Sep 1995Jul 1999

Mediterranea Impianti SRL - Palermo

Architect

- Responsible for designing urban projects.

Education

Sep 1989Sep 1995

Architecture

Universita di Architettura di Palermo
Sep 1984Jul 1989

Diploma Scientifico

Liceo Scientifico Internazionale

Skills

Microsoft Office 
English Language
Spanish Language
Italian Language