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Gabriela Ciocarlan

A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and ordering merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having an approachable, cheerful and friendly attitude. Currently looking for a suitable shop assistant position in an exciting store that offers significant opportunities for career progression.

Work experience

Nov 2006Apr 2012

Shop  assistant

  • Operating the tills.
  • Assisting customers in the selection and purchase of item
  • Ensuring that the shop counter is always manned.
  • Processing cash and credit card transactions accurately & efficiently.
  • Managing the till, taking money from customers and hanging out receipts.
  • When required wrapping up purchased items for customers.
  • Following policies & procedures relating to cash & stock handling.
  • Checking the inventory listing with actual stock on the shop shelves and reporting and  discrepancies to managers.
  • Keeping merchandise orderly and neat in appearance.
  • Handling customers complaints in a professional and diplomatic way.
  • Keeping the shop floor clean and tidy at all times.
  • Setting up promotional displays.
  • Organising promotional events.
  • Attending training sessions.
  • Highlighting special promotions to customers.
  • Restocking the sales area.
  • Cleaning the shop, hovering, polishing etc.
  • Moving large amounts of stock and merchandise around the shop.



Excellent IT skills achieved through accessing internet resources and carrying out research as part as my course and during my previous work experience

  • Good knowledge of Microsoft Office: Word 2013, Excel 2013,

Team Working

Able to work as part of a sales team


Administrative and organisational skills achieved during my previous work  experience. 

  • Physically fit to work by myself  for most of the day  even when is required to lift large amounts of stock.
  • Comprehensive understanding of area of sales i.e. retail, Fast Moving Consumer Goods,  etc.

Communication: ·         

Excellent verbal and interpersonal communication skills

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Confident manner.
  • Helpful and polite.


  • Consistently achieving sales targets.
  • Complying with health and safety regulations as laid down in the store Health and safety policy.
  • Hard working, self motivated.
  • Ability to work efficiently and accurately in a fast paced retail environment.
  • A real commitment to customer service.
  • An eye for stylish merchandising.
  • Physically fit and have the stamina required to stand on feet all day long.
  • Having specialist knowledge of the store products and merchandise. 
  • Knowledge of  inventory techniques.


Sep 2014Jun 2015

Diploma Level  1

Birmingham  Metropolitan College

English language for foreigners  (ESOL)

Sep 2002Jun 2006

Baccalaureate Degree

Victor Babes


  • Friendly personality and able to engage customers.
  • A strong work ethic and desire to succeed.
  • Smart presentable appearance.
  • Possess a polite and helpful manner.
  • Confident communication skills.
  • Willing to learn.
  • Positive attitude.
  • Confident and articulate.
  • Persuasive and having good influencing skills.