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Summary

Customer Service professional with 6+ years’ experience in providing excellent service to customers. Excellent communication, problem solving and time management skills along with prior cash handling experience. Trained and experienced in different sub-fields of Customer Service industry including in a supervisor role. Well versed in planning daily operations, staffing, and inventory management. An energetic team leader who can communicate effectively with people of all ages and backgrounds to work together to resolve problems, and to motivate team members to achieve personal and organizational goals. Detail oriented, with ability to identify and implement process improvements that increase accuracy, consistency, and efficiency.

Education

Aug 2010Jun 2015

Associates Degree in Psychology

Los Angeles Valley College
Aug 2010Dec 2014

Associates Degree in Business: Banking & Finance

Los Angeles Valley College
Jul 1998Jan 1999

Business and Psychology

Cerritos College
Sep 1994Jun 1998

High School Diploma

Warren High School

Certifications

Aug 2010Jun 2014

Certificate of Achievement in Bank Management

Los Angeles Valley College
Aug 2010Jun 2014

Certificate of Achievement in Business Management

Los Angeles Valley College
Aug 2010Feb 2014

Certificate of Achievement in Credit Administration

Los Angeles Valley College
Aug 2010Sep 2013

Certificate of Achievement in Banking

Los Angeles Valley College

Work History

Feb 2016Present

Cage Cashier

Commerce Casino

As cashier, responsible for carrying out a variety of transactions in casino and handling any required paperwork. Daily duties include exchanging chips for cash and vice versa, cash checks, process credit card advances. In addition, must balance the cash drawer at the end of every shift and report large transactions to the Internal Revenue Service (IRS).

Jun 2012Jun 2014

Treasurer 

Toluca Lake PTA: Non-Profit Organization

Kept permanent records that track gross income, receipts and disbursements of the association, including the number of members, dues collected and the total per capita dues remitted through channels to the California State PTA. Processed any necessary deposits and payment of bills as authorized by the executive board. Prepared and presented a Treasurer’s Report at every association and executive board meeting. Completed and forwarded all necessary report forms required by the California State PTA for insurance and for filing all tax returns and other forms required by government agencies.

Nov 2004Mar 2006

Cage Supervisor/Vault Cashier

Hawaiian Gardens Casino

As Cage Supervisor, processed safe balances, transfers, and ran all end-of-day reports. Prepared all paperwork for jackpots along with processing payouts. Performed opening, maintaining, and closing of player accounts and casino credit accounts. Was responsible for quickly and efficiently handling any cage employee or patron issues. As Vault Cashier, performed cash transactions in a timely and efficient manner with patrons and fellow cage employees. Prepared accompanying paperwork for supervisor end-of-day report to close out shift.

Mar 1999Nov 2004

Shift Lead/Cashier

Disneyland Resort Hotels

Started time with Disney at Disneyland Hotel as a cashier in Food & Beverage QSR Department in 1999, in which worked various department locations, such as: snack cart, quick food restaurant, and coffeehouse. As cashier, completed cash transactions in a timely and efficient manner, food expediting, stocking, made specialty coffee drinks, performed cleaning duties. and balance cash drawer at end of shift.

In Fall of 2000, was offered opportunity for growth on opening team of new resort hotel Disney's Grand Californian Hotel in which earned promotion to shift lead in Food & Beverage Casual Dining Department. As shift lead, maintained four locations: full service lobby bar, quick service restaurant, pool bar, and cast cafeteria. Responsibilities included: ordering and maintaining stock products and supplies for front-of-house needs, timely relieving cast members for breaks, performing shift switch-overs, balancing and maintaining manager safe fund, processing end-of-day paperwork, and handling any other guest or cast needs.

Jul 1998Sep 1999

Barista/Cashier

Zebra Coffee

As Barista, created specialty coffee, tea, and fruit drinks. Maintained stock and quality of coffee and all food products. Cashier duties consisted of performing cash transactions and balancing of cash drawer. Performing opening and closing duties, stocking, cleaning, and occasionally ordering.

Board Memberships

Treasurer ~ Toluca Lake Elementary PTA 2012-2014

Parent Representative ~ Local School Leadership Council for Toluca Lake Elementary 2013-2014

Alt.Representative ~ Council of Councils for Toluca Lake Elementary 2013-2014