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Work experience

Mar 2015Present

COB Officer

ABSA Debt Review


I compile balances for Debt Counselors to issue proposals for new payments plan

I do balance calculations on legal credit cards 

I have a risk control function of removing overdrafts and imposing stop holds on cheque accounts

I cancel debit orders

 I am a product expert on :

  • Home Loan
  • Vehicle Finance
  • Credit Card
  • Personal Loan
  • Cheque Account
  • Revolving Loan
Oct 2010Present


ABSA Customer Contact Centre

Position held: Subject Matter Expert

Duties: I compile reports that detail the deficiencies we have in the department and where we are currently lagging ,  I handle all of the escalated matters that have not been resolved within the agreed service level agreement, in addition I  follow up with Supervisors/Staff regarding escalations sent. I ensure that clients are retained I am a process partner in helping improve processes. I am a product expert on :

  • Home Loan
  • Vehicle Finance
  • Credit Card
  • Personal Loan
  • Cheque Account
  • Revolving Loan
Jan 2009Oct 2009


ABSA Internet Banking

 Duties: I had telephone interaction with customers assisting clients with the technicalities of Internet/Cell phone banking . I helped clients with the intricacies of security on their internet and cell phone banking, I made sure customers got assisted at the highest level.

Aug 2008Dec 2008

Retention Consultant

ABSA Insurance Company

I sold Home Owners Comprehensive cover policies to new clients, I helped existing clients to renew their policies, I compiled daily sales stats

Sep 2006May 2008


FNB Personal Loans

I helped clients with their application for personal loans, I sold the credit life policy to clients as an add on benefit, I assisted clients with their existing loans on file as well as with complaints coming in from the call centre . I sold credit life as an addition to the loan application

Apr 2006Sep 2006

Collections Agent

Bluebean Card

I was tasked with the education and rehabilitation of clients in the 30-60 day period of the collections cycle. I also dealt with customer education about the implications of not paying on time or paying at all.

Feb 2005Mar 2006

Bank Teller

FNB Branch Banking

I provided excellent service by processing client in a quick and efficient manner according to specified procedures.  I assisted clients with account information , balance checks as well as issuing of statements on accounts.


White Belt Training ( Six Sigma )


I lead problem-solving project :

The Problem:

One of the requirements of the  National Credit Act is that the Credit Provider must issue a balance to the Debt Counsellor within 5 days of receiving a 17.1

My Solution :

As a measure we have put in place to stop the balance increasing from initial issue of the Certificate of Balance on the cheque account is something called a Stop Hold

 A stop hold is a hold placed on a cheque account specifically to make sure that no transactions go through the account to increase the balance.

Jan 2014Present



Still studying

Jan 2015Nov 2015

White Belt

Feb 2005Mar 2006

NQF 5 Banking Service





Jan 1999Dec 2003


Princess High School


Jan 2015Nov 2015

White Belt

ABSA Lean Academy

Six Sigma

Feb 2005Mar 2006


Certificate in Banking Service