Download PDF

Work History

Mar 2015Present

COB Officer

ABSA Debt Review

Duties: 

I compile balances for Debt Counselors to issue proposals for new payments plan

I do balance calculations on legal credit cards 

I have a risk control function of removing overdrafts and imposing stop holds on cheque accounts

I cancel debit orders

 I am a product expert on :

  • Home Loan
  • Vehicle Finance
  • Credit Card
  • Personal Loan
  • Cheque Account
  • Revolving Loan
Oct 2010Present

Specialist

ABSA Customer Contact Centre

Position held: Subject Matter Expert

Duties: I compile reports that detail the deficiencies we have in the department and where we are currently lagging ,  I handle all of the escalated matters that have not been resolved within the agreed service level agreement, in addition I  follow up with Supervisors/Staff regarding escalations sent. I ensure that clients are retained I am a process partner in helping improve processes. I am a product expert on :

  • Home Loan
  • Vehicle Finance
  • Credit Card
  • Personal Loan
  • Cheque Account
  • Revolving Loan
Jan 2009Oct 2009

Consultant

ABSA Internet Banking

 Duties: I had telephone interaction with customers assisting clients with the technicalities of Internet/Cell phone banking . I helped clients with the intricacies of security on their internet and cell phone banking, I made sure customers got assisted at the highest level.

Aug 2008Dec 2008

Retention Consultant

ABSA Insurance Company

I sold Home Owners Comprehensive cover policies to new clients, I helped existing clients to renew their policies, I compiled daily sales stats

Sep 2006May 2008

Consultant

FNB Personal Loans

I helped clients with their application for personal loans, I sold the credit life policy to clients as an add on benefit, I assisted clients with their existing loans on file as well as with complaints coming in from the call centre . I sold credit life as an addition to the loan application

Apr 2006Sep 2006

Collections Agent

Bluebean Card

I was tasked with the education and rehabilitation of clients in the 30-60 day period of the collections cycle. I also dealt with customer education about the implications of not paying on time or paying at all.

Feb 2005Mar 2006

Bank Teller

FNB Branch Banking

I provided excellent service by processing client in a quick and efficient manner according to specified procedures.  I assisted clients with account information , balance checks as well as issuing of statements on accounts.

Education

White Belt Training ( Six Sigma )

ABSA LEAN ACADEMY

I lead problem-solving project :

The Problem:

One of the requirements of the  National Credit Act is that the Credit Provider must issue a balance to the Debt Counsellor within 5 days of receiving a 17.1

My Solution :

As a measure we have put in place to stop the balance increasing from initial issue of the Certificate of Balance on the cheque account is something called a Stop Hold

 A stop hold is a hold placed on a cheque account specifically to make sure that no transactions go through the account to increase the balance.



Jan 2014Present

B.Com

Unisa

Still studying

Jan 2015Nov 2015

White Belt

Feb 2005Mar 2006

NQF 5 Banking Service

Bankseta

Entrepreneurship

Accounting

Economics 

Jan 1999Dec 2003

Matric

Princess High School

Certifications

Jan 2015Nov 2015

White Belt

ABSA Lean Academy

Six Sigma

Feb 2005Mar 2006

NQF 5

BANKSETA
Certificate in Banking Service