Gabriel Fiorenzano

Cleaning and maintaining the CRM database, creating a more user friendly system.
Analyzing data to generate insights for leadership.
Analyzing and making a case for the implementation of new tools such as MS Teams and Dynamics 365.
Creating a learning portal for training of staff on the different tools used in the organization.

Analyzed client data in order to correctly model their business for the Egistix software.
Coordinated projects by working closely with different teams in the company to allocate resources and manage project times, meeting deadlines and delivering to clients on time.
Implemented Egistix software in Oil & Gas companies, working in change management and issue resolution, leading to successful client acquisitions.
Worked closely with clients to acquire requirements and initiate enhancement projects.

Effectively acted as a first point of contact between clients and bank, solving majority of client issues.
Maintained client relationships thorough daily interaction, efficiently meeting year-end goals.
Managed client expectations and frustrations properly, always achieving a maximum client recommendation.

Volunteered in rural Uganda for 3 months, counselling/teaching/learning
about environmental preservation, sustainable living and community
development.
Executive member with the ISEEESA (Institute for Sustainable Energy, Environment and Economy Students' Association).
Held different volunteering positions in Brazil as well as Canada.