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Experience

Mar 2017Present

Knowledge Management & Innovation Specialist

Calgary Chamber of Commerce
  • Cleaning and maintaining the CRM database, creating a more user friendly system.
  • Analyzing data to generate insights for leadership.
  • Analyzing and making a case for the implementation of new tools such as MS Teams and Dynamics 365.
  • Creating a learning portal for training of staff on the different tools used in the organization.
Dec 2016Mar 2017

Account Manager

codeli Inc.
  • Generating leads for new products being developed
  • Demo/training of the new products for new clients
Jun 2014Dec 2016

Business Analyst

Energy Trading Logistics-Egistix
  • Analyzed client data in order to correctly model their business for the Egistix software.

  • Coordinated projects by working closely with different teams in the company to allocate resources and manage project times, meeting deadlines and delivering to clients on time.

  •  Implemented Egistix software in Oil & Gas companies, working in change management and issue resolution, leading to successful client acquisitions.

  • Worked closely with clients to acquire requirements and initiate enhancement projects.

Jan 2012Apr 2014

Personal Banker

Royal Bank of Canada - RBC
  • Effectively acted as a first point of contact between clients and bank, solving majority of client issues.
  • Maintained client relationships thorough daily interaction, efficiently meeting year-end goals.
  • Managed client expectations and frustrations properly, always achieving a maximum client recommendation.

Education

December 2015Present

CFA level I

CFA Institute
20102014

Bachelor of Economics

University of Calgary
  • Statistical Analysis
  • Advanced Macroeconomics
  • Advanced Microeconomics
  • Economics of Banking
20092014

Bachelor of International Relations

University of Calgary
  • Government and Public Policy analysis
  • Alberta development
  • Environmental Policy


Skills

  • AS400 working knowledge
  • Microsoft Office proficiency (advanced Excel and Access skills)
  • Quality Assurance
  • Customer Service
  • Web development (HTML5, CSS3, PHP, MySQL, WordPress)
  • Client Engagement

Languages

  • Portuguese, English and Spanish (Fluent)
  • French (Intermediate)
  • Chinese (Basic)

Volunteering

  • Volunteered in rural Uganda for 3 months, counselling/teaching/learning
    about environmental preservation, sustainable living and community
    development.
  • Executive member with the ISEEESA (Institute for Sustainable Energy, Environment and Economy Students' Association).
  • Held different volunteering positions in Brazil as well as Canada.

Interests

  • Rock/Ice Climbing
  • Reading
  • Photography/Videography
  • Travelling
  • Scuba diving