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Successful customer service driven individual with previous sales and manufacturing experience seeking to obtain an entry level opportunity within a well-established company in order to showcase my current skills, while offering a chance to increase my knowledge and abilities in the Computer Networking field. Summary of Qualifications Over 10 years providing exceptional customer service, 8 years in previous sales experience, and 3 years in Manufacturing Leadership Currently working towards Associates' Degree in Network Administration Responsible for developing new business opportunities, while establishing and maintaining relationships with new and existing client base Successfully launched Progressive Systems into International status by establishing supply house in Toronto market Expand territory by setting up distribution in Oklahoma which bypassed previous territory lines Contribute steady sales volume of $3.5 million in 2005, 2006, 2008 Proven self-starter with the ability to work independently or in a team atmosphere to achieve and exceed goals

Work experience

Aug 2001Oct 2009

Inside Sales/Customer Service Representative

Progressive Systems, Inc
Progressive Systems, Inc. is a manufacturer of cold formed, light gauge metal trusses using the DynaTruss system. Locate and secure bid opportunities, while maintaining active involvement in bid process Preparing bid documents using online planning rooms Input projects into tracking system Serve as Point of Contact for all clients seeking proposals and multiple distributors Negotiate contracts while providing outstanding customer service to ensure 100% client satisfaction Track sales numbers on monthly basis, meeting and exceeding set goals Utilize various software and systems including but not limited to: Microsoft Office, AutoCAD 2007, OnCenter Take Off Plan Viewer, Dodge View and IPIN Lite
Dec 2000Aug 2001

Sign Designer/Customer Service Representative

Graphix Signs and Embroidery
Graphix Signs and Embroidery is a manufacturer of vinyl signs, banners, & lettering for boats, vehicles, windows, etc. along with high volume embroidery. Take and prepare orders based on customer specification and interests via telephone and face to face contact Utilize Gerber OMEGA, enVision and Edge software to create custom signage for clients Install finished product on personal vehicles, watercrafts, and company equipment Collect payment upon completion of order
Jun 1999Dec 2000

Operations Manager

Progressive Systems, Inc
Manage team of 15 production employees: including Loaders, Sawyers, Layout Technicians, Drivers, and Assemblers Approve and report employee payroll Coordinate delivery schedules with various distributors according to clients needs Develop and execute production schedules to exceed daily quotas Monitor and order material inventory from suppliers Prepare documentation for various departments: Delivery Driver, Truss Layout, Material Sawyers and Trailer Loaders Utilize all production and warehouse equipment Maintain active involvement in daily activities



Associates of the Arts Degree

Grand Rapids Community College