Successful customer service driven individual with previous sales and manufacturing experience seeking to obtain an entry level opportunity within a well-established company in order to showcase my current skills, while offering a chance to increase my knowledge and abilities in the Computer Networking field. Summary of Qualifications Over 10 years providing exceptional customer service, 8 years in previous sales experience, and 3 years in Manufacturing Leadership Currently working towards Associates' Degree in Network Administration Responsible for developing new business opportunities, while establishing and maintaining relationships with new and existing client base Successfully launched Progressive Systems into International status by establishing supply house in Toronto market Expand territory by setting up distribution in Oklahoma which bypassed previous territory lines Contribute steady sales volume of $3.5 million in 2005, 2006, 2008 Proven self-starter with the ability to work independently or in a team atmosphere to achieve and exceed goals
Summary
Work experience
Aug 2001 - Oct 2009
Inside Sales/Customer Service Representative
Progressive Systems, Inc
Progressive Systems, Inc. is a manufacturer of cold formed, light gauge metal trusses using the DynaTruss system.
Locate and secure bid opportunities, while maintaining active involvement in bid process
Preparing bid documents using online planning rooms
Input projects into tracking system
Serve as Point of Contact for all clients seeking proposals and multiple distributors
Negotiate contracts while providing outstanding customer service to ensure 100% client satisfaction
Track sales numbers on monthly basis, meeting and exceeding set goals
Utilize various software and systems including but not limited to: Microsoft Office, AutoCAD 2007, OnCenter Take Off Plan Viewer, Dodge View and IPIN Lite
Dec 2000 - Aug 2001
Sign Designer/Customer Service Representative
Graphix Signs and Embroidery
Graphix Signs and Embroidery is a manufacturer of vinyl signs, banners, & lettering for boats, vehicles, windows, etc. along with high volume embroidery.
Take and prepare orders based on customer specification and interests via telephone and face to face contact
Utilize Gerber OMEGA, enVision and Edge software to create custom signage for clients
Install finished product on personal vehicles, watercrafts, and company equipment
Collect payment upon completion of order
Jun 1999 - Dec 2000
Operations Manager
Progressive Systems, Inc
Manage team of 15 production employees: including Loaders, Sawyers, Layout Technicians, Drivers, and Assemblers
Approve and report employee payroll
Coordinate delivery schedules with various distributors according to clients needs
Develop and execute production schedules to exceed daily quotas
Monitor and order material inventory from suppliers
Prepare documentation for various departments: Delivery Driver, Truss Layout, Material Sawyers and Trailer Loaders
Utilize all production and warehouse equipment
Maintain active involvement in daily activities