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Summary

A fellow of the British Computer Society, a Chartered IT Professional (CITP) and a Chartered Engineer (CEng) with over 30 years experience of IT Infrastructure, IT Governance and IT Services. ITIL, CGEIT, COBIT & PRINCE2 qualified and has an Executive MBA from the University of Surrey. CIO/CTO, IT Director, Head of IT and strategic IT change consultant; aligning and improving business technology through strategic design of IT services. Design and deliver operational efficiencies through IT Service improvement programmes. Strong IT operational leadership, strategic-level project/programme management experience, results orientated and delivery-focused with IT organisational design, IT Governance, infrastructure & service improvement skills.

Work History

1997Present

CIO

Pixelation Ltd
IT Services & IT Solutions Consultancy
Nov 2008May 2010

Technical Architect

UK Border Agency

• Continual Service Improvement programme for IAFS in preparation for transition to National Identity Assurance Service (NIAS) programme• Develop IT solutions to enhance business operational efficiency in preparation for Service Transition to 3rd party outsourcer• Strategic IT Review of IT Services including Service Desk, Infrastructure Operations, WAN Provision and Disaster Recovery implementation• IT Service Delivery & IT Security Governance programme definition and implementation using ITIL/COBIT• Full lifecycle PRINCE2/MSP programme management of WAN replacement project; Next Generation Handheld Devices field based biometric verification project, SecureID/BVP biometric verification project and DR/Business Continuity resilience project• Commercial negotiation and selection of 3rd party suppliers contracts including Hardware, Software, Licensing and on-going Service/Support• Identification of areas of responsibility, security, accountability and mitigation of associated risks and impacts• Preparation, documentation and compliance of IAFS against UK Government Security Accreditation requirements• Design and implementation of VMware virtualization server consolidation programme • Technical assurance and governance of NIAS strategic change programme

Oct 2007Oct 2008

Head of IT Infrastructure

Baker Tilly
• Part of the IT Leadership Team with a remit to develop and implement IT Infrastructure project solutions to enhance business operational efficiency. • IT budget management using cost based analysis, benefits realisation, TCO and ROI justification. • IT Governance, Risk & Security due diligence for operational compliance and corporate M&A activity. • Domain design based on Windows Server 2008, IIS7, Exchange 2007 and SQL 2005. • IT Service Delivery & IT Security Governance programme definition and implementation using ITIL/COBIT. • "Green-IT" Corporate Social Responsibility virtualization programme utilising VMware, LSI StoreAge, EMC Clariion & Dell Blade System • DR/BC “mirror site” provision of clustered Exchange, SQL, Terminal Services & IIS web farms. • IT team organisational roles and responsibilities design, performance management and career development.
Jul 2006Sep 2007

Infrastructure Manager/Architect

Unum Ltd
• A senior member of the IT Leadership team with remit to align IT strategy with UK Board objectives. • Technical Design Authority for “Building the Future” business transformation project based on Services Oriented Architecture within TOGAF, CMMi, ITIL and PRINCE2 best practice frameworks. • Delivery of an IT Risk & Security Governance programme for SOX & FSA compliance using COBIT & ITIL. • Infrastructure virtualization programme using VMware VI3, EMC Clariion/Symmetrix & HP Blade System. • Technical advisor to the Business Change Forum evaluating Business Change/Transformation projects. • IT team organisational roles and responsibilities design, performance management and career development. • IT budget management using cost based analysis, benefits realisation, TCO and ROI justification. • Develop a "Green-IT" strategy as part of Corporate Social Responsibility (CSR) programme.
Nov 2005Jul 2006

Infrastructure Architect

LogicaCMG
Contract role - Security Cleared (SC Level) (6 months extended). • Determine business requirements, develop technical proposals and overview PRINCE2 project plans to implement infrastructure change programmes within an ITIL framework • IT Governance, Risk & Security framework using COBIT. • Risk & impact assess changes/releases at the Change Advisory Board. • Peer review infrastructure design proposals, challenge design concepts and identify operation cost reductions.
Feb 2003Nov 2005

Head of IT EMEA

Intec Telecom Systems
• Senior member of the IT Leadership team with a remit to deliver an IT Services strategy aligned with Board objectives to 22 sites & 1800 users globally. • Provision of a 24/7 “Follow the sun” Service Desk & Billing Bureau Service provision to customers worldwide. • IT Governance, Risk & Security due diligence for operational compliance and corporate M&A activity. • Board level reporting of business SLA's, IT Projects & IT Operations. • IT budget management using cost based analysis, benefits realisation, TCO and ROI justification. • 3rd party vendor negotiation, selection and SLA & OLA contract management. • Structure IT Services organisational roles, responsibilities and performance management of EMEA IT team.
Oct 2002Feb 2003

Managing Director

AlpineRush
Extreme sports venture based in Les Gets, Haute Savoie, French Alps.
Jul 2001Oct 2002

IT Manager

Sony Computer Entertainment Europe
• Member of the Studio leadership team with responsibility for the London Development Studio IT Operations. • 3rd party vendor negotiation, selection and contract management. • Responsible for performance & resource management, appraisals and career development for a team of 5. • Forecast, manage and justify the IT budget highlighting ROI. • Director level reporting of business SLA's, IT Projects & IT Operations.
Feb 2001Jul 2001

IT Consultant

Tokyo Electron Europe Limited
Contract Role (6 months) Recommend and provide strategic direction on the Business Continuity/Disaster Recovery plans, run the DR test and impact assess the outcomes.
Feb 1997Feb 2001

IT Consultant

Fidelity Investments
Contract Role (6 months extended 8 times) 3rd Line support to the Desktop Services team covering LAN, Server & Desktop. Apple Macintosh support, solution design and implementation to the Marketing, Corporate Communication and Compliance departments.
Jul 1996Feb 1997

IT Consultant

Metropolitan Police
Contract Role (9 months fixed term contract) Managed the OTIS3 roll out for the Metropolitan Police Service. Security Cleared (SC Level) for this role.
Jan 1996Jul 1996

IT Consultant

Virgin Interactive
Contract Role (6 months) 3rd line IT hardware/software support to the UK Studio.
Sep 1995Dec 1995

IT Consultant

BT Syntegra
Contract Role (3 months extended) Managing the CREST settlement system implementation project for the Bank of England.
Feb 1994Jul 1995

IT Consultant

AMP
3rd line IT support for Global HQ based in Sydney, NSW, Australia.
19931994

Product Support Analyst

Tulip Computers
Supporting the Tulip PC Pre-Sales team on Tulip hardware products.
19921993

PC Systems Analyst

Entity Software
Niche developer of EDI based software - EDItion/PC. Company sold to Sterling Software.
19871992

Senior Information Systems Officer

Surrey County Council
Led the Northern area team of 4 Information System Officers to support an in-house developed Schools Administration Managment System (SAMS) rolled out to every Secondary and Primary school in Surrey.

Education

20092010

Executive MBA

University of Surrey
19881989

B/TEC Business Studies

East Surrey College
19871988

B/TEC Business Studies

Kingston College of Further Education
19861987

Business Studies

John Newnham College
19831985

Purley High School
19801983

Woodcote High School

Secret

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