Employment in a software development department which will enable me to hone my skills in software development.

Work History

Work History
Sep 2009 - Present

Software Developer

Frogstarr78 Software

  • Provided user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades and enhancement.
  • Maintained working knowledge of state-of-the-art tools, software, etc., through independent reading and training.
  • Conferred with staff, users, and management to establish requirements, update progress, and inform of release schedules for new features and modifications.
  • Estimated, and tracked, time required to complete projects to support cost effective business planning.
Jul 2004 - Sep 2009

Software Developer

QualitySmith LLC

  • Designed, developed and administered company's Internet and Intranet sites using internally developed PHP framework and ROR (Ruby-On-Rails).
  • Wrote and debugged unit and functional tests, in internally developed unit testing framework and ROR provided unit testing framework, to ensure accurately implemented development.
  • Assisted new Software Developers integrate into software development department by explaining internal procedures and providing necessary account accesses.
  • Integrated content and design provided by other departments such as sales, marketing, and business development.
  • Incorporated content management system into the company's web site using AJAX, thus allowing non-technical personnel to contribute to the site.
  • Implemented third party traffic tracking software providing management with the ability to determine the effectiveness of new designs and workflows for Internet sites.
  • Implemented web application allowing non-technical management of cross-linking affiliate management.
  • Added a facility allowing customers to request a call back from the sales department.
  • Spearheaded migration from Subversion to Git.
  • Ensured proper operation of the web site with various browsers on different platforms.
  • Independently converted some of company's intranet and Internet applications from PHP to ROR.
  • Developed plug-in which facilitates the use of PostgreSQL stored procedures, user defined types, trigger functions, and views in ROR.
  • Compiled and installed software on Linux in preparation of releasing new software applications written in PHP and ROR.
  • Generated, analyzed, and optimized database reports in SQL for forecasting success and strategic planning.
  • Wrote and maintained shell scripts, including scheduled tasks, to automated system maintenance and operation.
Oct 1999 - Dec 2002

Customer Service Rep

Sykes Enterprises

  • Reverse engineered customer tracking application written using HTA, XML, and JavaScript, to facilitate persisting customer issue tracking offline.
  • Wrote, designed and produced training manual.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Trained and managed class of 20 customer service agents.
  • Liaised account wide service issues with remote call center personnel and higher level support.
  • Was referred to for unresolved customer grievances and incomplete problem resolution.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Referred unresolved customer issues to designated departments for further investigation.



Associate in Applied Arts and Sciences Informatics

Walla Walla Community College 2006 - 2008