Shelley Yoo

Shelley Yoo


Project Manager with experience in the online data collection services, with an educational background in marketing with an emphasis on business and marketing strategy. Ability to manage multiple studies in various complexities and stages in the project life cycle, demonstrated multi-tasking and time management skills with a proven success to produce high quality work. Diligent and a quick learner, has taken initiatives on atypical studies and executed with quality results and customer satisfaction. ▪ Ability to develop and maintain relationships with various colleagues, vendors and key clients▪ Attention to detail, strong time management and organizational skills▪ Proven ability to collaborate with and report to various levels of senior management with precision and efficiency in addition to working independently▪ Consistently receives high customer satisfaction scores and internal performance reviewsSpecialties:

▪ Strong understanding of logic and paths regarding survey questionnaire▪ Analytical and inquisitive with an emphasis to numbers and identifying relationships/correlation▪ Proven academic success in Science (Psychology), Marketing (Branding) and Finance (Budgets)▪ Proficient with multiple platforms and softwares (Mac and PC platforms, Microsoft Suites; including Access, Excel, Word, Powerpoint)



▪ Received top award, the Seneca Cup, for outstanding academic achievement, community service and extra-curricular activities, given to one graduating individual, an award not given out annually▪ Placed top 5 for Ontario College Marketing Competition for Job Interview▪ Awarded the coveted W.T. Newnham Award for outstanding leadership recognized by Seneca College▪ Achieved the President’s Honours List with a cumulative Grade Point Average of 4.0 (A=4.0) while maintaining a 100% course load▪ Received Outstanding Contribution Award and Student Life Achievement Award as President of Markham Seneca Student Federation and as Vice Chair/Treasurer at the Incorporation level▪ Recipient of the 2006 Ontario Volunteer Award from The Honourable Mike Colle Minister of Citizenship and Immigration


High school played violin with two orchestras - Honours Strings, and was a ringer for the Twainese Youth Symphony Orchestra and performed on the Toronto Ford Centre for the Arts stage and toured around parts of Europe and performed with the Vienna School of Music as part of Toronto District Youth Symphony Orchestra.

In University was part of the Gamma Phi Beta Sorority as Crescent Correspondent and Parliamentary, and was part of the Panhellanic Sorority Association to organize the annual Rush.

At Seneca College, elected President and Vice Chair/Treasurer for Seneca Student Federation Incorporated for two consecutive years where I learned various aspects of business and developed leadership skills. Had the opportunity to attend several conferences hosted from Waterloo and Boston.

Enjoy reading novels written by Rohinton Mistry - loved A Fine Balance, and not so much Family Matter. I have to agree with many people, Life of Pi was very much deserving for the awards the author has won over Family Matter. 

Took Kumdo martial arts lesson when I was in junior high and high school. I was fortunate enough to compete informally and was broadcast in the Korean news channel and was awarded by skipping one level. 

Started to jog outdoors in 2008 and lost 30 pounds in order to improve my health and body image. Originally used the college's free gym facilities and when I lost the initial 20 pounds, several students came up to me that it motivated them to start exercising after they saw the results in 3 months time. 

I do enjoy watch television shows from House, Dexter, Glee to reality shows like So You Think You Can Dance. When I first came to Canada, my English was limited and watched television shows to improve my oral communication - I have to thank Care Bears and Inspector Gadget for that!

Work History

Work History
Aug 2012 - Nov 2012

Market Research Project Manager

Empathica Inc
Aug 2010 - Aug 2012

Project Manager

Research Now

▪ Recipient of the Go Further Award, peer nominated award, for exemplifying company's core values and principles

▪ Part of the US, Northeast DCS (Data Collection Services) operation division; providing service for ad-hoc and wave studies for US clients

▪ Received several high CSAT Scores (Customer Satisfaction Score) from clients, and been requested to be their PPM for future studies

▪ Structuring and implementing quotas and collecting data based on client agreement - sampling using various platforms

▪ Review thoroughly the survey questionnaire and offer suggestions to clients on how to make the survey more online friendly (also implementing basic programming notes to expedite programming efficiencies)

▪ Managing multiple studies ranging from various degree of difficulty and completing studies (with high quality data) on the agreed timelines with client

▪ Provide guidance, training and support to new employees on the use of company's internal systems and processes

▪ Assisted in creating multiple documentations for employees on new systems and shared learnings for future success of others, which are used for training purposes across several offices

▪ Experienced with working and moderating studies involved with iModerate, iTracks, and iHuts 

▪ Proficient with Confirmit; which includes, quota management, data pull, Reportal links (licensed and free versions) and Rapid Results

▪ Member of the "Fun Committee", organizing and implementing various company events to increase company morale

May 2009 - Aug 2010

Marketing/Communications Coordinator

ServiceMaster of Aurora/Newmarket

▪ Developing and presenting economic trends of different clients by cross-tabulating revenue, insurance company, and sub-contractors to increase revenue ▪ Implementing and execution of marketing concepts to the digital medium utilizing variety of Adobe CS4 applications to increase brand awareness ▪ Organizing and hosting events for clients to increase customer satisfaction and customer relations between insurance company and ServiceMaster ▪ Support in the re-branding of the company from ServiceMaster of Aurora/Newmarket to ServiceMaster Restore York Region through various marketing activities ▪ Developing and growing the marketing/communications department and projects independently to expand business amongst target group ▪ Creates and maintains new company initiative into the new social media network to interact with clients on different platforms Also a member of Toronto Insurance Women's Association, co-chair for two committees

▪ Assisted in the organization of the annual charity event, sourcing and obtaining donation for the event - helped raise $10,000 for two charities 

May 2007 - May 2009

Vice Chair/Treasurer (Central) and Markham President

Seneca Student Federation Incorporated
▪ Planned and executed both large and small projects, programs and activities for 50-250 students, meeting the student council goal to increase extracurricular student involvement ▪ Ensure quality of services, programs and policies are consistently implemented across four Seneca College campuses to abide by the mandate of the Incorporation ▪ Support the Executive Director by reviewing operating budget discrepancies and communicating findings to shareholders at the Annual General Meeting ▪ Effectively communicate with College executives, external companies and new and returning students to coordinate activities and services to enhance student life
Jan 2007 - Apr 2009

Peer Tutor

Seneca College
▪ Created campus wide promotional material to advertise Learning Centre services, which raised awareness resulting in increased usage amongst the student population ▪ Ability to personalize course material to suit the needs of the individual student, helping them to understand and retain information leading them to success ▪ Support, understand and respect the different learning styles and diversity of the student body, ensuring students feel comfortable in a safe, learning environment
Apr 2006 - Aug 2006

Independent Sales Representative

BlueRock Media
▪ Consistently surpassed sales goals for the Direct Energy direct sales marketing campaign across the Greater Toronto Area region ▪ Distributed marketing material and utilized sales tools to inform consumers of Direct Energy’s new hydro program increasing consumer enrolment ▪ Provided training and support to new employees on developing their own successful selling techniques and overcoming objectives
Feb 2005 - Apr 2006


Jacob Boutique
▪ Assisted management by assigning job tasks, training, submitting and auditing payroll, in addition to regular responsibilities ▪ Forecasted sales needs utilizing hourly sales statistics, and implemented various sales techniques in order to fulfill the store’s daily objective ▪ Followed and implemented corporate merchandising plans to maximize store sales, and along with the sales team, surpassed the previous sales period


2009 - Present

Bachelor of Commerce

Ryerson University

▪ Concurrently attending Ryerson University  to obtain B. Commerce - Marketing Management with a minor in Finance part-time while maintaining a full-time career position

▪ Completed a marketing plan for Ryerson University's United Way Campaign to increase donation participation rate, specifically for the faculty division

Sep 2006 - May 2009

Business Administration Marketing

Seneca College of Applied Arts and Technology

▪ Recipient of the coveted Seneca Cup and W.T. Newnham awards, given to a student leader who exemplifies leadership in others, extra-curricular activities and community involvement▪ Implemented and executed successful communications plans and market research projects▪ Achieved the President’s Honours List with a cGPA of 4.0 (A=4.0) while maintaining a 100% course load and graduated with top honours▪ Received Outstanding Contribution Award and Student Life Achievement Award as President of Markham Seneca Student Federation and as Vice Chair/Treasurer at the Incorporation level▪ Created the speech for Seneca College's Academic Orientation's College Welcome to be utilized across four campuses▪ Completed Leadership and Advocacy Training For Student Leaders▪ Placed top 5 in the Ontario College Marketing Competition for Job Interview▪ Placed 2nd in Inventions on Fire, academic version of Dragon's Den, judged by industry professionals in the business and marketing fields

Activities and Societies: Seneca Student Federation Incorporated, Learning Centre, Alcohol Event Committee, Academic Renewal Plan Committee, Student Rights and Responsibility Committee, Honorary Degree Committee, Academic Orientation, Ancillary Protocol Committee, Board of Directors of Seneca College, Ontario College Marketing Competition

Sep 2003 - May 2006

Bachelor of Science

University of Toronto

▪ Utilized latest research methods and applying critical reasoning during laboratory work, while surpassing the high standards of the institution▪ Demonstrated ability to work in a fast-paced, team-focused laboratory environment meeting rigorous deadlines

Activities and Societies: Gamma Phi Beta, Panhellanic Sorority Association

Sep 2000 - Jun 2003

Ontario Secondary School Diploma

York Mills

▪ Graduated with honours and received scholarships to various post-secondary universities in Ontario during the double cohort year

▪ Balanced two part-time jobs, community service, extra-curricular activities while competing to enter post-secondary institution as the first double cohort to graduate without OAC education

Activities and Societies: Co-editor of school yearbook The Spectrum for the clubs section, Honours String, Toronto Youth Symphony Orchestra, Silver Award, Student Body Host