Summary

I bridge the gap between business process and technology.With a background in IT and business concepts, I have a demonstrated ability to drive process improvement in customer-facing functions through new and existing technology.

I am the liaison between the business and technology teams and I gather and analyze stakeholder information, ascertain needs and then document them in the form of requirements. I interface with business users, IT developers and IT and business leadership to ensure that IT builds or buys a product that meets business needs in a productive and cost effective manner.

I have experience in mainframe, client server and web environments and in a variety of IT roles. This background allows me to understand what each team member needs from others and how that team member benefits the project.  I have experience in quality assurance and project management in addition to systems analysis.

I feel that communication is vital and I work especially hard to convey the big picture as well as the details to team members. I work hard to ensure that business team members understand the how's or why's of a project solution and are not lost in the many technical details and jargon of IT.

Work History

Work History
Sep 2007 - Present

Coach

TeamBeachbody
This is my home-based business centered around healthy eating and exercise. The parent company name is Beachbody.
Jun 2011 - Present

Software Systems Analyst

Southern California Edison

Acting as software systems analyst performing both project and maintenance support on a variety of applications used in power plant operations. This includes requirements gathering, documentation, testing and deployment activities for vital 24/7 systems. Applications supported to date include shift operations management (eSOMS) and engineering design applications (SmarTeam, AutoCAD and CATIA).

As an analyst on eSOMS project earned a CNO (Chief Nuclear Officer) Award in November 2011 for superior teamwork in deploying an application vital for plant safety.

Jun 2009 - Jun 2010

Business Systems Analyst

Seeking Employment

I am seeking work in the Southern California area as a Business Systems Analyst.

Jan 2007 - Jun 2009

Systems Analyst/Programmer

Mazda North American Operations
Responsible for business requirements for new and modifications to existing programs. Responsible as IT Project Manager lead for small to medium-sized IT projects as assigned. Estimates and modifies programs using tools including COBOL, DB2, QMF, FileAid and others. Assists in both system testing and User Acceptance Testing. Responds to user support questions and requests. Handles on-call for mainframe batch jobs for assigned area. Uses Rational Functional Tester to create test cases.
Mar 2006 - Jan 2007

Sr. Business Systems Analyst

Option One Mortgage Corporation
Responsible for working with the business units to gather and document user requirements and specifications for current and future projects. Functioned as liaison to customers on assigned projects. Created applicable analysis specifications and documents. Participated in RFP (Request for Proposal) documents for any size and complexity. Worked with business unit to develop business cases. Performed other duties and special projects as required.
Jan 2000 - Dec 2005

Senior IT Consultant

Fluor Corporation
IT Project Manager / Business Systems Analyst position Project Manager for IT resources on business initiatives Ensured technology solutions met customer's needs Developed/managed IT resource plans and timelines Conducted feasibility studies, develops functional requirements documents, performs analysis and functional design, etc. Focal point for IT communication with the (internal) customer
Jul 1993 - Dec 1999

Systems Analyst

Cendant
Lead analyst for financial, billing and service order entry systems Gathered user requirements Documented functional requirements For portion of time acted as Sr. Quality Assurance lead (Nov 95 to May 97). For portion of time was Systems but also acted as lead mainframe billing systems technical developer (Jul 93 to Nov 95).
Feb 1989 - Jul 1993

Sr. Programmer Analyst

Coldwell Banker Real Estate
Supported mainframe billing and financial systems for relocation services subsidiary of Coldwell Banker Real Estate. Worked with internal customers to modify systems and correct problems. Note: Former name was Coldwell Banker Relocation Services. Has since changed name to Cendant Mobility and lately Cartus.
Feb 1985 - Feb 1989

Program Analyst

GTE
Supported complex telephone systems billing system for California (GTE of California). Coded program changes in COBOL. Resolved user problems. Enhanced billing systems per user request.
1980 - 1980

Intern

Southern California Gas Company
Generally assisting with office chores. Updating procedures, collating, printing reports. Assisting programmers.

Education

Education