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A responsible position in office adminstrative management where my organization and customer service skills will be effectively utilized.


-  Self motivated, conscientious, dedicated professional with a strong work ethic.

-  Fifteen years of experience in office adminstration management.

-  Leadership ability to positively motivate others.

-  Possess a strong commitment to excellent customer service.   

-  Well organized and detailed oriented.  Ability to eliminate redundant systems and increase functionality.

-  Demonstrates analytical approach to problem solving and maintains callmpositive manner with others.

-  Extensive reimbursement knowledge and experience in the health care and medical industry.

-  Proficient in the use of the following technologies and software programs:

        - Excel / Lotus

        - Word / Word Perfect (65-70 wpm)

        - Database programs

        - Medical billing systems

        - Internet and Email  

Work experience

Feb 1994Oct 2004

Business Manager

SpectraCare, Inc.

SpectraCare, Inc. is a home healthcare provider, providing home and clinic dialysis, and infusion services. 

Responsible for the performance and supervision of the general office.  Oversaw patient admissions, insurance verification, service price negotiation, billing and collections for home and clinic dialysis and infusion services.  Researched reimbursement and regulatory information.  Prepared revenue reports, profit and loss statements and performed routine analysis on accounts receivable.  Led and trained office Insurance Specialists and Office Assistants.  Supervised administrative support team in the preparation of payroll, office purchasing, and accounts payable.  Indirectly supervised Insurance Specialists in multiple branch offices.

Promoted from the poition of Office Manager:  Performed and supervised general management duties including payroll, accounts payable, human resources, reporting of weekly patient/physician statistics, monthly revenues, and profit and loss statements.  Coordinated office meetings, maintained office equipment and supplies, and oversaw purchases.  Provided outstanding customer service and problem solving techniques to assure good public relations.  Created and revised existing computer systems.  Performed activities for patient admissions and reimbursement of infusion, dialysis, and DME services.  Developed positive account relationships through obtaining accurate and complete admission information, verifying insurance for financial suitability and profitability, and communicating effectively to ensure appropriate coordination of patient care.  Oversaw billing of each revenue source and monitored timely payment.  Supervised secretarial support to executives. 

Nov 1989Nov 1993

Office Manager / Southeastern Trainer

Home Intensive Care Inc.

Created, developed and implemented business office activities for newly opened office.  Responsible for coordination of patient admissions including health insurance verification, negotiation of pricing with insurance companies and case managers and medical records keeping.  Maintained personnel files, interfaced between patients, physicians, ancillary staff and Corporate office.  Promoted to Patient Services Manager and Area P.S.C. Trainer.  Organized and managed three person Patient Services department.  Provided education and training to  new  P.S.C.’s for Southeastern region.  Researched reimbursement and regulatory information and disseminated to area P.S.C.’s.  Performed profit and loss statements and routine analysis on accounts receivable.  Continued to oversee office administration and work as confidential executive assistant to Regional Administrator.

Jan 1988Nov 1989

Administrative Secretary

Office of Chief Counsel, Department of Health and Human Services

Performed a wide range of duties in the administrative, financial, personnel, and budgetary activites required for the efficient operation of the office.  Direct assistant to Financial Officer.  Maintained law library.  Prepared monthly and annual legal reports.  Oriented new employees. 

Sep 1985Jan 1988

Sales/Marketing Secretary

Corometrics Medical Systems, Inc.

Received and provided information to customers, Sales Consultants and Service Representatives.  Coordinated Fetal Monitoring Workshops, including registration, fees, and keeping accurate records of all activities.  Performed general office duties.