Company: Insurance Services Organization (ISO), Jersey City, NJ (3/2003 – 6/2009)
ISO is a leading source of information about property/casualty insurance risk – it provides insurance information for other insurance companies. I was a consultant here while employed by NeST, USA
Project: IT Support Activities
Project Role: Sr. Project Manager (Consultant)– IT Support and Offshore coordination
I was the IT support coordinator for one of their strategic business units. The tasks included supporting and enhancing a host of legacy applications which are used to maintain the workflows for document creation, handling and publishing. These applications use a heterogeneous mix of languages such as VB6, VBA (Word, Excel and Access macros), C#, Java, Cobol, ReXX; tools/technologies such as Websphere, MSMQ, digital signing of Word documents; platforms like Windows server and client, Mainframe; databases like SQL Server, Sybase, DB2, MS Access.
As the support work is outsourced to offshore, I am also the off-shore coordinator, coordinating resources and task assignments, estimating, planning and preparing schedules, managing resource assignments and schedules formultiple projects running at the same time, conducting risk analysis and suggest course corrections, handling change management issues, and providing daily and weekly reports to the customer managers
·Successful in process workflow improvements – performed system and workflow analysis and recommended changes needed for improving the performance such as replacing/modifying components which have poor performance, re-distribute tasks from client to server or vice versa, change the process flow if needed, etc.
·Successfully coordinated activities across departments for enterprise wide activities such as OS updates, Microsoft Office updates and changes that affect all workflows (like adding a Line Of Business, etc)
·Successful in keeping up end user satisfaction by providing hands on solutions to everyday problems
·Handled the offshore coordination successfully to take maximum advantage of time difference between US and India.
·Requirements collection through client interface, and analysis and translation to a technical requirements document for the offshore technical team.
·Achieved extensive experience in change management procedures, and migrating code and other deliverables to accept and production regions.