Guest Service Representative
At the front desk of a very busy hotel, I am responsible for checking guests in and out of the hotel, taking payments and processing business accounts and folios. As a senior member of the Front Desk staff, I have trained three new employees on the computer systems, cash handling and security. This teaching experience has been invaluable in teaching technology to students and other teachers in a classroom setting.I have spearheaded a “Concierge” portfolio for tourists and visitors to Sudbury, which includes attractions, restaurants, places to visit etc. This portfolio has become a staple item in our hotel and is in the process of being integrated into other properties in Northern Ontario.