Team Lead/IT Support
Responsibilities:Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by Fulton County schools. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Possess advanced knowledge of hardware and software components, local to the desktop and as it relates to the network. Responsible for setup, installation, and configuration of desktop hardware and software. Work on problems of moderate scope and complexity and oversee a team of 5 or more technicians. Currently provide team with guidance for routine work, and specific direction is supplied for new or special assignments. Provide technical assistance with, documentation, implementation, operation and support of infrastructure systems, including LAN support, systems administration, hardware, software, and operating systems.
- Configure Promethean Interactive boards
- Server hardware configuration and repair
- Active Directory administration