In my next career, I will be effective at managing a team in a customer facing service related industry: Health Care, Telecommunications, Event Planning, People Management.
Feb 2009 - Present
Fourth annual event resurrecting Buffalo Old Home Week first held in 1907. Citybration 2009 was a celebration of the best of Buffalo for those who are in Buffalo by Choice. This four-day culmination of business, cultural, civic and entertainment venues commemorated the assets of Buffalo and brought the community together in unique forums throughout the City.
Dec 2006 - Present
Telecommunications Innovations, LLC
Project and Operations Management • P& L responsibility for a budget of $15 million, increasing net profit to +20%. • Increased network uptime and customer satisfaction by creating installation and plant maintenance processes. • Developed customer service plan to increase customer satisfaction. • Conducted field audits of installations across the company, requiring 50% travel. • Managed the reporting of project progress, manpower requirements and inventory levels. • Created specification documentation for the performance of broadband networks; best practices. • Worked with a development team to write and publish company training manuals. • Managed the construction of fiber optics networks for facility-based carriers across the country. People Management • Recruited and hired personnel, including Project Managers, warehouse and clerical staff and engineers. • Supervised 100 Technicians, including seven direct reports: five Project Managers, a Training Manager, and a Fleet Manager. • Directed the activities of Engineers in fourteen locations • Managed three separate facilities with a team of forty multidisciplinary staff, including but not limited to engineers, inspectors, project managers and clerical staff. • Doubled annual revenue by evaluating and restructuring an outsource labor company. • Defined installation practices, installation training classes and certification processes. Supply Chain Management • Specified materials for use across the company. • Collaborated with vendors to develop last mile materials to enhance the customer experience. • Unified materials throughout the company improving efficiency of capital funds. • Managed the Request for Proposal process for broadband equipment and labor purchases. • Achieved substantial supply chain cost savings using an innovative approach. • Directed vendor relations to insure product specifications and on time delivery.