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Summary

In my next career, I will be effective at managing a team in a customer facing service related industry: Health Care, Telecommunications, Event Planning, People Management.

Work experience

Feb 2009Present

Organizer/volunteer

Citybration
Fourth annual event resurrecting Buffalo Old Home Week first held in 1907. Citybration 2009 was a celebration of the best of Buffalo for those who are in Buffalo by Choice. This four-day culmination of business, cultural, civic and entertainment venues commemorated the assets of Buffalo and brought the community together in unique forums throughout the City.
Dec 2006Present

Problem Solver

Telecommunications Innovations, LLC
Project and Operations Management • P& L responsibility for a budget of $15 million, increasing net profit to +20%. • Increased network uptime and customer satisfaction by creating installation and plant maintenance processes. • Developed customer service plan to increase customer satisfaction. • Conducted field audits of installations across the company, requiring 50% travel. • Managed the reporting of project progress, manpower requirements and inventory levels. • Created specification documentation for the performance of broadband networks; best practices. • Worked with a development team to write and publish company training manuals. • Managed the construction of fiber optics networks for facility-based carriers across the country. People Management • Recruited and hired personnel, including Project Managers, warehouse and clerical staff and engineers. • Supervised 100 Technicians, including seven direct reports: five Project Managers, a Training Manager, and a Fleet Manager. • Directed the activities of Engineers in fourteen locations • Managed three separate facilities with a team of forty multidisciplinary staff, including but not limited to engineers, inspectors, project managers and clerical staff. • Doubled annual revenue by evaluating and restructuring an outsource labor company. • Defined installation practices, installation training classes and certification processes. Supply Chain Management • Specified materials for use across the company. • Collaborated with vendors to develop last mile materials to enhance the customer experience. • Unified materials throughout the company improving efficiency of capital funds. • Managed the Request for Proposal process for broadband equipment and labor purchases. • Achieved substantial supply chain cost savings using an innovative approach. • Directed vendor relations to insure product specifications and on time delivery.
19791996

Director

Sammons

Education

19731977

BA

City University of New York