To Whom This May Concern:
During the course of Craig's 8+ years with Espresso Royale Caffe, he has become an indispensable employee. His superiorknowledge of the coffee industry, ability to communicate effectively with customers and co-workers alike, and willingness to take on greater responsibility has made him one of the most valuable employees on my staff.
When I first began working with Craig, I immediately recognized that he was highly regarded by all of the fellow staff. This is due in a large part to his congenial, up-beat personality. His positive energy is infectious. He brightens the days of co-workers and customers alike whenever he is working. Add to this his dedication and amazing work ethic, and it is no surprise he is so well respected. When Craig is working, I am confident that the cafe will run smoothly and efficiently. He is able to give his fellow employees clear direction so that all necessary tasks are thoroughly completed all the while diligently working by their sides.
Craig also has a firm understanding that the cafe is a sum of its parts and, when one part of the cafe is performing at a substandard level, the entire cafe hurts. To this end, Craig is always willing to help out. Whether it is coming in early orstaying late, inventing new products and promotions, or sharing and implementing strategies to keep the cafe cleaner and more organized, I know I can count on Craig to have fresh, creative ideas to improve the cafe.
Throughout my time working with Craig, I have seen him take on increasingly greater responsibility. He is in charge oftraining new employees, managing the tea and point of sales inventory, and has even assisted with the interviewing of new employees. He also volunteers to take on projects during his off hours. In one instance, he helped our store save a significant amount of money when he came in after closing and re-tiled part of the store's floor. I have rarely seen such commitment from an employee during my 13 years with Espresso Royale Caffe.
I am sad to loose Craig as an employee, but I know that he is ready to take more responsibility. I can confidently say Craig embodies all the qualities needed to be an outstanding team member wherever he ends up, Craig's drive, determination, and commitment to a job a well done will allow him, and those around him, to flourish. Please feel free to contact me if I can provide any additional information concerning Craig's abilities.