Cathleen Oliphant

Summary

  • 15+ years of successful management experience.
  • 10+ years of experience in merchandising, account management, and sales.
  • Developed and sustained relationships based on knowledge and trust with internal management employees and clients.
  • Managed large scale accounts/projects in excess of hundreds of thousands of dollars.
  • Exceptional problem solver, driven to succeed with strong interpersonal and negotiation skills.
  • Excellent communication skills.
  • Train and mentor new personnel while providing both positive and negative feedback to reinforce skills and build self esteem.
  • Proven self starter while working both independly and as a team player.
  • Utilize excellent business judgment and time management skills to balance efforsts in the field, multi-tasking to ensure goals and deadlines are consistently exceeded or met.
  • Proficient in Quickbooks, Windows, Microsoft Word, Access 
  • Aggressive attitude & competitive due to athletic upbringing

Work History

Work History
Mar 2006 - Dec 2009

GENERAL MANAGER, OPERATIONS MANAGER

INNERVIEW TECHNOLOGIES, INC.

Innerview Technologies is a underground utility firm that specializes in trenchless maintenance and repairs of sewer pipes.

  • Provided superior leadership, direction and guidance for a team of diverse employees.
  • Successfully increased profits and reduced losses by increasing production and reducing overhead.
  • Created and maintained safety policy and training programs.
  • Established and maintained relationships with key clients.
  • Governed all departments; sales, administration, and operations.
Aug 2005 - Mar 2006

OFFICE MANAGER

INNERVIEW TECHNOLOGIES, INC.

  • Supervised all administrative personnel.
  • Responsible for submitting payroll, doing accounts payable and accounts receivable duties.
  • Conducted interviews, hired and provided training to new employees.
  • Assisted with all insurance companies and claims.  
  • Jan 2003 - Aug 2005

    OPERATIONS MANAGER

    EQUITAS SEWER SERVICES, INC.

    Equitas Sewer Services, Inc is a underground utility firm that specializes in trenchless maintenance and repairs of sewer pipes.

    • Managed large scale projects with budgets exceeding hundreds of thousands of dollars
    • Scheduling of all jobs and field personnel.
    • Coordinated all sub contractors, job materials and rental equipment.
    • Conducted interviews of potential employees
    • Responsible for lowering job costs and implementing new ideas to increase profits.
    • Supervised 20+ employees.
    Nov 2000 - Jan 2003

    SALES REPRESENTATIVE

    • Increased client base by 40 % by cold calling.
    • Cultivated client relationships to better understand their needs, acting as client advocate, while acting in the best interest of the company.
    • Trained new sales staff.
    • Provided quotes and estimates to clients based on doing site visits.
    • Laid out projects as to what materials, equipment, and what operators would be needed utilizing existing database.
    • Maintained and expanded client database.
    Feb 1988 - May 1999

    ACCOUNT MANAGER, RETAIL SPACE SPECIALIST

    COCA COLA ENTERPRISES

    Coca Cola Enterprises is the worlds largest marketer, producer and distributor of Coca Cola products.

    • Supervised 6 employees that merchandised and delivered product in my sales territory.
    • Managed 8 chain supermarkets, several drug stores and approximately 60 convenience stores in my territory.
    • Worked closely with store managers, owners, and staff to sell for as much space and distribution of all Coca Cola products inclusive of counter space, display space, and cooler space.
    • Merchandised all products to ensure proper rotation and cleanliness of all areas that product was displayed and proper Point of Sale material.
    • Ordered product for all stores and utilized hand held computer to transmit orders to dispatcher.
    • Worked with chain stores in doing resets of products.

    Education

    Education
    1990 - 1989

    Fire Inspector Certification

    MID FLORIDA TECHNICAL INSTITUTE
    Sep 1983 - May 1986

    Various Credits

    VALENCIA COMMUNITY COLLEGE