Download PDF

Summary

Prior to joining Aerotek at General Motors, Miller served as Asset Management Coordinator for MarketSource LLC.MarketSource creates, trains and deploys sales teams for Fortune 500 companies. Miller, a member of the IT Department, controlled thousands of serialized assets including laptops, printers and cameras, which he deployed to sales teams all over North America.

Miller began as a contractor but was hired after four months to be a Sample Compliance Coordinator at First Horizon Pharmaceutical Corporation. He completed over 2,000 sales rep audits without error.

Miller was a field representative for Equifax when he was asked  to come out of the field and help manage an online call center in the Atlanta Regional Office. Miller was responsible for hiring, training and monitoring the service agents, which totalled over 35. The call center billed $22,000,000 in one year.

Miller was a customer service rep for Agilent Financial Services when he was asked to step up and be the asset manager/repossession person. This involved multimillion dollar leases and traveling to client sites to tag and retrieve leased serialized equipment.Military experience includes a tour as nuclear weapons security guard and culminates as infantry officer on Operation Desert Storm.

Awards include National Service Defense Medal. Marine Corps Good Conduct, Sea Service Deployment and Navy Unit Commendation.

Work experience

Nov 2008Present

District Parts Manager

Aerotek at General Motors

I currently work with dealers in the southeast who are being terminated by GM.

Apr 2007Nov 2008

Asset Management Coordinator

MarketSource, Inc
Monitor and manage wireless phone communication and costs for 300 + plus individuals, including air cards, Blackberrys, cell phones and PDAs. Monitor and manage the issue and return in the assets of numerous programs of 2,200 + associates. This includes cameras, printers, laptops, wireless cards, cell phones and PDA's. Total assets managed over 3,000. Extensive use of Outlook, Excel and e-mail.
Jul 2006Apr 2007

Operator

American Check Management
Take 50-60 calls per day from subscribers to a check verification service. Qualify check amounts with banks, accountants and other institutions Use various software packages and online resources to develop complete information for verification Approve or deny check amounts of up to $10,000 based on established criteria.
Nov 2003Mar 2006

Lead Sample Compliance Coordinator

First Horizon Pharmaceutical Corporation
•Provided internal customer support for up to 600 pharmaceutical sales representatives. •Completed over 2,000 sales representative sample audits without error. •Wrote Standard Operating Procedures with reference to the Code of Federal Regulations, Para 203. •Coordinated with field auditors and conducted field audits. •Monitored FDA reportable loss of samples regarding sales representatives activities. •Hired as full time employee after four months as contractor. •Worked with vendor to analyze and report on sales representative doctor visits using Personal Data Assistants (IPaq). •Reported sales representative inventory discrepancies to the FDA.
Oct 2001May 2003

Asset Management Coordinator

CIT Commercial Investment Trust
•Nationwide responsibilities included extensive customer service and interaction, maintenance of files, coordination with contractors, vendors and attorneys. •Performed general office duties, faxing, filing, answering switchboard calls, mailing correspondence, and running daily/weekly reports, etc. •Created documents and spreadsheets using Microsoft Word and Excel. •Processed audit confirmations, amortization schedules, legal documents (i.e. Bills of Sale, Lien Releases), invoices, journal vouchers. •Researched misapplied payments, and unapplied cash. •Responded to questions and inquires both internal and external with regards to customer accounts, resolved issues of varying complexity with minimal supervision. •Assisted in collection efforts on potential delinquent and delinquent accounts by utilizing collection techniques, while maintaining customer service.
Mar 2000Jan 2001

Customer Service Analyst

Verizon Wireless formerly GTE Wireless
General Customer Care Responsibilities 30-40 calls per day from end users of cellular phones.
Nov 1993Mar 2000

Field Rep/Supervisor

Equifax Insurance Services Group/ChoicePoint
•Began as field representative inspecting dwellings and businesses, conducting life insurance related interviews and court record checks. •Promoted to assistant manager of Insurance Inspections department. Hired and trained 35 phone interviewers for insurance services group call center. Set up integrated online computer interview system for these associates, training them to interview subjects while entering information directly into mainframe computer via VAX terminals. •Asked to change to Business and Government Services department. Promoted to assistant manager and asked to set up customer service/production team for multi-million dollar account. Managed a team of forty. Team expertise included detail oriented product reviewers, online data base interaction, contacting vendors to multi-billion dollar company to obtain sensitive information. My team coordinated thousands of data into narrative reports. Generated $68,000 revenue in one week, 30% beyond budget. Ultimately billed over $250,000 monthly.

Portfolio

Education

Bachelor of Arts

University of Tennessee

National Center for Paralegal Training
19781981

Bachelors

University of Tennessee-Knoxville

Secret

Department of Defense