Skilled interior designer and project manager. Keen attention to detail. Proven abilities in problem resolution and team leadership. Excellent verbal and written communication skills. Positive attitude with eighteen years of outstanding customer service experience.
Business Management: Analyze business operations and processes and identify improvements. Review profit and loss statements towards improving ways to reduce cost and maximize profits.
Sales: Manage customer relationships from initial contact through consultation/estimate and service delivery. Develop sales leads, estimate projects, and write service contracts. Determine customer needs and recommend best options. Resolve customer problems and follow up to ensure customer satisfaction and loyalty.
Design Project Management: Draw floor plans and elevations, specify product, materials, etc., client invoices, purchase orders, coordinate contractors and supervise installations.
Consulted with clients in store and at home to establish design and lifestyle needs.
Built customer base through friendly, attentive service.
Developed extensive product knowledge to increase sales of high end furniture and furnishings.
Build customer relationships based on trust.
Developed relationships with contractors and vendors for reliability.
Approximately $300,000 in sales per year.