Download PDF

Summary

Experienced and motivated professional with an extensive background in technical support and customer service.  I have excellent communication skills, and work just as well with people as I do with technology - I can bridge the gap.

Work experience

Aug 2009Present

Director of Educational Technology Services

Colorado College
Nov 2007Jul 2009

Director of User Services

Colorado College
Oct 2005Oct 2007

Help Desk Manager

Colorado College
Jul 2004Sep 2005

Administrative Technology Specialist

Colorado College

Education

20072010

MBA

Western Governors University
19992003

BA

Colorado College

Skills

Microsoft Office Suite
Various versions on both PC and Mac platforms
Hardware repair
Website Design and Creation
HEAT
Call tracking system
Active Directory
Macintosh Operating Systems
Windows Operating Systems
Windows 95, 98, ME, 2000, XP, Vista, 7
Customer service
Strategic and tactical management of a service desk

Certifications

MCP

Microsoft

MCDST

Microsoft