Summary

Experienced and motivated professional with an extensive background in technical support and customer service.  I have excellent communication skills, and work just as well with people as I do with technology - I can bridge the gap.

Work History

Work History
Aug 2009 - Present

Director of Educational Technology Services

Colorado College
Nov 2007 - Jul 2009

Director of User Services

Colorado College
Oct 2005 - Oct 2007

Help Desk Manager

Colorado College
Jul 2004 - Sep 2005

Administrative Technology Specialist

Colorado College

Education

Education
2007 - 2010

MBA

Western Governors University
1999 - 2003

BA

Colorado College

Skills

Skills

Microsoft Office Suite

Various versions on both PC and Mac platforms

Hardware repair

Website Design and Creation

HEAT

Call tracking system

Active Directory

Macintosh Operating Systems

Windows Operating Systems

Windows 95, 98, ME, 2000, XP, Vista, 7

Customer service

Strategic and tactical management of a service desk

Certifications

Certifications

MCP

Microsoft

MCDST

Microsoft