Advanced Technical Support Chat Specialist
Assisting customers with any questions regarding AT&T cellular services, including bill support, technical support for both iOS and Android devices, network coverage for postpaid and prepaid accounts, and international assistance.
- Overall Attainment 2015 103.89%, earning a Delivering the Difference award
- Participant of the Sales chat pilot for the Austin center
- Under the Sidekick project, assisting management with employee engagement activities and other administrative tasks, including center events, incentives and promotions (Mar-Aug 2016)
- Currently under the Mi60 program, assisting ATS team with technical questions, escalations, LEAP activities (Direct Feedback Module, Skill Transfer, Rapid Fire, etc) and technical commitment support
Direct Supervisor: Ceddric Laboard
4544 S Lamar Blvd