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Summary

“Transforming IT organizations with the right people, proven business models and positive leadership to deliver real customer service with an elegant touch.”

I build IT organizations from the ground-up, to restructuring, to mergers and acquisitions or raising the organization to the next level. I leverage an extensive background and hard-earned IT experiences shaped from being in the trenches of people and technology for over 30 years. IT is a customer service organization that continually needs focus, encouraging ordinary people to do extraordinary things and strong leadership to develop and grow a customer centric success model.

Highlights

  • Growth: Developed Versify’s product, service and delivery operations maintaining staff accountability, a motivating environment and monthly key performance indicators for executive management
  • Restructuring: Transformed NRG’s almost non-existent post-bankrupt IT department into a fully operational and efficient organization capable of supporting fast-paced M&A projects and a 200+ application portfolio
  • Technology: Extensive and broad technology background including infrastructure, application development, product development, program/project management, compliance, vendor management, and operations
  • Entrepreneurial: Proprietor of consulting/software development company and employed by multiple consulting agencies working with start-ups and small companies
  • Organizational Development: Practiced in the art of implementing change in individuals and organizations through coaching, professional development, and marketing throughout an organization for changes in culture, process, and systems

Articles

Work experience

Nov 2010Present

Vice President of Client Services, IT Operations

Versify Solutions, Inc.

Versify Solutions develops cloud based Software-as-a-Service applications and business solutions for the power industry. Versify’s applications provide a rich suite of web based business intelligence and reporting capabilities for Energy Trading, Dispatch/Operations, and Plant Operations.

  • Re-branded and developed new marketing and sales strategy for Versify’s entire product suite leveraging multiple online campaigns and product repackaging
  • Cultivated and directed a successful team of developers, project managers, and cloud IT infrastructure delivering customer service, relationship management, professional services, product development, and product implementation supporting the company’s revenue
  • Authored, branded, and delivered the corporate intake-to-delivery processes and methodology to support growing customer base and maintain neutral headcount
  • Responsible to the Board of Directors for reaching annual revenue targets between $5mm-$10mm
  • Delivered over 500 projects and product releases for clients, maintaining strong relationships and exceptional customer service
  • Implemented new private cloud environment support client growth, scalability, and DR/BC requirements
Jul 2004Jul 2010

Director of IT

NRG Energy, Inc.

NRG Energy, Inc. (NYSE: NRG), a Fortune 500 company, owns and operates 44 power plants providing more than 24,000 megawatts of generation capacity and Houston's Reliant Energy, serving more than 1.7 million customers. NRG maintains trading floors and real-time energy control centers in Princeton, Houston, and Louisiana.

  • Successfully developed and directed a high performance team of 60 professionals in multiple national markets supporting over $8 billion in revenue managed by the traders, real-time energy operations and finance business partners.
  • Planned and executed post-bankruptcy national corporate relocation and several mergers and acquisitions, integrating the application portfolio, personnel, and processes resulting in an additional $2 billion in annual revenue. 
  • Designed and launched a new IT department from the ground up while maintaining seamless business operations and SOX compliance.
  • Transformed and improved IT service levels and efficiency by 15% through designing and implementing large scale operational processes and services, including project methodologies, software development methodologies (Agile), SOX/COBIT control environments, and employee and leadership development programs.
Jun 2000Jul 2004

Manager of Application Development

PNC Bank

PNC Financial Services is a diversified financial service company engaged in retail banking, corporate and institutional banking, asset management, residential mortgage banking, and global investment servicing.

  • Led a team of 15 in multiple regional locations in responsible for 25 enterprise web based investment and trading applications supporting portfolio managers, traders, and retirement services in support of PNC Advisors’ wealth management revenue.
  • Managed, designed, and implemented several major customer facing applications (401k portal with over 100,000 participants), internal business applications (portfolio management and trading) and architectural platforms (middleware, EAI, ETL) saving PNC Advisors’ over $1 million in development and maintenance costs.
  • Improved IT service levels by 10% through implementing comprehensive IT operational processes, procedures, and tools including project management, SDLC methodologies, audit compliance, and change control.
Jun 1999Jun 2000

Senior Project Manager

Omicron Consulting

Omicron Consulting is a leading technology implementation firm, recognized for its expertise in software development, networks, and business solutions.

  • Organizational leader of a team of 6 and a technical subject matter expert for a variety of companies entering the Internet market.
  • Designed and led the team to develop KoolCalendars.com, the first web-based digital calendar, and Cyberprinter.com, the first web-based digital printing service. These products were the precursor for such products as Snapfish.com, Shutterfly.com, and VistaPrint.com.
  • Utilized best practices for project management and software development including project financials, requirements definition, architectural design, project plans, testing plans, and post-production support.
  • Managed high-performance project teams comprised of customer representatives, technical resources, and vendors ensuring all phases of the project and technology implementation were delivered to the customer's expectations.
Dec 1998Jun 1999

Senior Project Manager

IBS Interactive

IBS Interactive provided comprehensive, cost-effective Internet and information technology solutions to businesses and organizations.

  • Managed a sales and technical consulting team of 6 designing and implementing innovative business, financial, and marketing strategies for clients.
  • Recommended and managed web based solutions and strategies for clients, including South Jersey Online, Wharton School of Business, and other small to mid-sized companies starting their web presence.
  • Improved communications and time-to-market for the customers and technical employees by redefining and streamlining the proposal and estimating process through the use of standardized tools, methodologies, and processes.
Oct 1993Dec 1998

Principal

Creative Web Productions & MISE Inc.

Provided a wide range of technology support and application development for customers such as PNC Bank, Rouse Management, Fellheimer Braverman & Kaskey, Garnick & Garnick, and Boilermakers of Kansas City.

  • Created advanced websites, design, development, graphic arts, multimedia, and marketing for over 50 businesses launching their internet marketing and online presence.
  • Developed IndexWizard, a Document Capture and Indexing application allowing Boilermakers of Kansas City to digitize their participants' documentation.
  • Designed and directed the development of Greeter's INSIGHT, the information booth system for Rouse Management malls, allowing the mall Greeters to quickly and precisely answer customer product questions.
19911993

Director of MIS

Fellheimer Braverman & Kaskey

Director of IT for a mid-sized law firm in Philadelphia responsible for maintaining their application portfolio and complete systems infrastructure including all hardware, software, and telecommunications.  Designed, installed, and relocated their corporate office with a $250,000 budget for equipment and software.  Worked with building architects, interior designers, electricians, and engineers to design floor plan, network cable requirements, and electrical/HVAC requirements.

Portfolio

John Finley's Resume

Education

19861988

Associates

Spring Garden College

Skills

Marketing & Business Development
Operations Methodologies and Processes
Vendor Relationships and Strategic Outsourcing
Business Leadership and Relationship Management
Mergers & Acquisitions
Strategy
Financial Planning and Performance
Project Management
Leading Infrastructure
Leading Applications Development

Certifications

May 2009Present

Coaching Certification Program

Columbia University
Oct 2008Present

Enhancing Team Effectiveness

Senn-Delaney
2008Present

Leadership and Coaching

Fred Pryor
2007Present

Leadership Development Program

NRG University
2007Present

ITIL Foundations Certification

ITIL Certification
2001Present

Foundations of Leadership

PNC Leadership College
2001Present

Leading the Performance Management Process

PNC Leadership College

Memberships and Organizations

Society of Information Managers (www.simnet.org):  New Jersey Chapter, 2008-2009

CIO Leadership Network (www.bycios.com):  2007-2008

Entrepreneurial Spirit

 “Entrepreneurial spirit is a mindset. It's an attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. It's a mindset that embraces critical questioning, innovation, service and continuous improvement.” – Forbes 2013