Summary

I build IT organizations. From the ground up, to restructuring, through mergers and acquisitions, or taking an organization to the next level. I leverage an extensive background and life experiences shaped from being in the trenches of people and technology for over 30 years. It includes customer service, application and product development, infrastructure, project management, security, compliance, and more. I implement proven and practiced IT business models to create and refine operational consistency, success, and reliability. IT has become one of the largest and all reaching departments in companies today. This misunderstood black-box organization requires the right people, processes and structure, combined with positive leadership, to deliver real customer service with an elegant touch.

  • Strategic IT Planning
  • Mergers and Acquisitions
  • Project and Operations Methodologies
  • Enterprise and Solutions Architecture
  • Business Leadership and Relationship Management
  • High Performance Workforce Development
  • Financial Planning and Performance
  • Vendor Relationships and Strategic Outsourcing

Key qualifications and experiences include:

  • Reputation for innovative ideas, entrepreneurial drive, and creative solutions to complex challenges, having embraced a technology and product development lifestyle for over 20 years
  • Extensive and broad technology background including infrastructure, application development, product development, program/project management, compliance, vendor management, and operations
  • Successfully led large-scale programs/projects, corporate relocations, and mergers & acquisitions in support of mission-critical, revenue-generating business customers and initiatives
  • Versatile and highly-motivated leader capable of transforming organizations, driving results, delivering strategic initiatives and products, and building high performance teams
  • Led business development projects for several dot-com companies, start-up businesses and established corporations entering the Internet market, leveraging leading edge technology and unprecedented application solutions
  • Designed and implemented numerous software applications, web-based products, enterprise solutions, and architectures in support of corporate revenue streams and new business markets

Work History

Work History
Nov 2010 - Present

Vice President of Client Services, IT Operations

Versify Solutions, Inc.

Versify Solutions develops cloud based Software-as-a-Service applications and business solutions for the power industry focusing on Asset Management and Plant Operations. Versify’s advanced and dynamic applications provide a rich suite of web based business intelligence and reporting capabilities for Energy Trading, Dispatch/Operations, and Plant Operations.

  • Cultivated and directed a successful team of front-line technologists and cloud IT infrastructure delivering customer service, professional services, product development, and product implementation supporting the company’s entire revenue
  • Drove additional sales of over $250,000-$500,000 annually and protected existing monthly revenue through customer service excellence and providing subject matter expertise for customer business process improvements
  • Doubled customer base while maintaining neutral headcount with increased efficiency of Versify’s internal process, systems, and methodologies
  • Delivered over 500 projects and product releases for 15+ customers while maintaining strong relationships and customer service
  • Implemented new West Coast Data Center utilizing VMware and the Microsoft stack to support West Coast customer growth, scalability, and DR/BC requirements
  • Migrated company to Office365 with Exchange, SharePoint, Office 2013 and Lync for improved Business Continuity and developed detailed Disaster Recovery plan
Jul 2004 - Jul 2010

Director of IT

NRG Energy, Inc.

NRG Energy, Inc. (NYSE: NRG), a Fortune 500 company, owns and operates 44 power plants providing more than 24,000 megawatts of generation capacity and Houston's Reliant Energy, serving more than 1.7 million customers. NRG maintains trading floors and real-time energy control centers in Princeton, Houston, and Louisiana.

  • Successfully developed and directed a high performance team of 60 professionals in multiple national markets supporting over $8 billion in revenue managed by the traders, real-time energy operations and finance business partners.
  • Planned and executed post-bankruptcy national corporate relocation and several mergers and acquisitions, integrating the application portfolio, personnel, and processes resulting in an additional $2 billion in annual revenue. 
  • Designed and launched a new IT department from the ground up while maintaining seamless business operations and SOX compliance.
  • Transformed and improved IT service levels and efficiency by 15% through designing and implementing large scale operational processes and services, including project methodologies, software development methodologies (Agile), SOX/COBIT control environments, and employee and leadership development programs.
Jun 2000 - Jul 2004

Manager of Application Development

PNC Bank

PNC Financial Services is a diversified financial service company engaged in retail banking, corporate and institutional banking, asset management, residential mortgage banking, and global investment servicing.

  • Led a team of 15 in multiple regional locations in responsible for 25 enterprise web based investment and trading applications supporting portfolio managers, traders, and retirement services in support of PNC Advisors’ wealth management revenue.
  • Managed, designed, and implemented several major customer facing applications (401k portal with over 100,000 participants), internal business applications (portfolio management and trading) and architectural platforms (middleware, EAI, ETL) saving PNC Advisors’ over $1 million in development and maintenance costs.
  • Improved IT service levels by 10% through implementing comprehensive IT operational processes, procedures, and tools including project management, SDLC methodologies, audit compliance, and change control.
Jun 1999 - Jun 2000

Senior Project Manager

Omicron Consulting

Omicron Consulting is a leading technology implementation firm, recognized for its expertise in software development, networks, and business solutions.

  • Organizational leader of a team of 6 and a technical subject matter expert for a variety of companies entering the Internet market.
  • Designed and led the team to develop KoolCalendars.com, the first web-based digital calendar, and Cyberprinter.com, the first web-based digital printing service. These products were the precursor for such products as Snapfish.com, Shutterfly.com, and VistaPrint.com.
  • Utilized best practices for project management and software development including project financials, requirements definition, architectural design, project plans, testing plans, and post-production support.
  • Managed high-performance project teams comprised of customer representatives, technical resources, and vendors ensuring all phases of the project and technology implementation were delivered to the customer's expectations.
Dec 1998 - Jun 1999

Senior Project Manager

IBS Interactive

IBS Interactive provided comprehensive, cost-effective Internet and information technology solutions to businesses and organizations.

  • Managed a sales and technical consulting team of 6 designing and implementing innovative business, financial, and marketing strategies for clients.
  • Recommended and managed web based solutions and strategies for clients, including South Jersey Online, Wharton School of Business, and other small to mid-sized companies starting their web presence.
  • Improved communications and time-to-market for the customers and technical employees by redefining and streamlining the proposal and estimating process through the use of standardized tools, methodologies, and processes.
Oct 1993 - Dec 1998

Principal

Creative Web Productions & MISE Inc.

Provided a wide range of technology support and application development for customers such as PNC Bank, Rouse Management, Fellheimer Braverman & Kaskey, Garnick & Garnick, and Boilermakers of Kansas City.

  • Created advanced websites, design, development, graphic arts, multimedia, and marketing for over 50 businesses launching their internet marketing and online presence.
  • Developed IndexWizard, a Document Capture and Indexing application allowing Boilermakers of Kansas City to digitize their participants' documentation.
  • Designed and directed the development of Greeter's INSIGHT, the information booth system for Rouse Management malls, allowing the mall Greeters to quickly and precisely answer customer product questions.
1991 - 1993

Director of MIS

Fellheimer Braverman & Kaskey

Director of IT for a mid-sized law firm in Philadelphia responsible for maintaining their application portfolio and complete systems infrastructure including all hardware, software, and telecommunications.  Designed, installed, and relocated their corporate office with a $250,000 budget for equipment and software.  Worked with building architects, interior designers, electricians, and engineers to design floor plan, network cable requirements, and electrical/HVAC requirements.

Resume and Biography

Education

Education
1986 - 1988

Associates

Spring Garden College

Skills

Skills

Operations Methodologies and Processes

Vendor Relationships and Strategic Outsourcing

Business Leadership and Relationship Management

Mergers & Acquisitions

Strategy

Financial Planning and Performance

Project Management

Leading Infrastructure

Leading Applications Development

Certifications

Certifications
May 2009 - Present

Coaching Certification Program

Columbia University
Oct 2008 - Present

Enhancing Team Effectiveness

Senn-Delaney
2008 - Present

Leadership and Coaching

Fred Pryor
2007 - Present

Leadership Development Program

NRG University
2007 - Present

ITIL Foundations Certification

ITIL Certification
2001 - Present

Foundations of Leadership

PNC Leadership College
2001 - Present

Leading the Performance Management Process

PNC Leadership College

Memberships and Organizations

Society of Information Managers (www.simnet.org):  New Jersey Chapter, 2008-2009

CIO Leadership Network (www.bycios.com):  2007-2008