Marlene (Missy) Gertz

Marlene (Missy) Gertz

Work History

Work History
Aug 2009 - Present

Adjunct Consultant - part time

PDI Ninth House (Previously Personnel Decisions International)

Serve as 360-degree customization subject matter expert. Enter client's competency model(s) into online tool, map behaviors to appropriate PDI development content and benchmark data. Research and write custom development suggestions and action steps for development. Partner with project managers to deliver projects on-time and on-budget.

2005 - Apr 2009

Customization/Implementation Consultant

PDI Ninth House
-- Partnered with HR professionals globally in the identification, measurement, and development of top-performing client company employees through the use of multi-source assessments. -- Analyzed critical success factors for successful job performance and defined requirements for custom online measurement and development tools. -- Developed statements of work, generated and executed project plans, and proactively communicated with stakeholders. -- Contributed significantly to innovative initiatives focused on process improvement and the development of new software.
2003 - 2005

Deployment Consultant

Personnel Decisions International

-- Supported product business development for PDI operating offices in New York, Boston, Atlanta, and Washington, DC., with annual product revenue of $4.5M. -- Balanced internal and external client needs and expectations. Successfully managed large-scale, multi-lingual 360 project implementations. -- Planned, scheduled, and led product training and on-boarding for region. -- Handled sales calls with prospective clients, priced and reviewed proposals, developed presentation materials and unique custom solutions. -- Served as development products subject matter expert and communication channel for PDI offices in the Eastern US. -- Instrumental in the transition of PDI’s 360 platform to a new technology provider. Influenced processes and user functionality. Transitioned 100% of region to new platform on schedule. -- Successfully managed and executed change through relationship building with critical stakeholders and effective resolution of implementation challenges.

2001 - 2003

Project Manager/Product Communications Manager

Personnel Decisions International

-- Effectively managed multiple large-scale talent management implementations with a Fortune 100 home improvement retailer. -- Partnered with a technology vendor in the design of custom solutions. -- Acted as key product business development resource and communication channel for North American sales team. -- Successful project work with home improvement retailer led to the signing of a $7M contract. -- Scheduled and managed $1M/year revenue in 360 certification programs. -- Originated, authored, and managed first internal communication eNewsletter for PDI. Researched technology partner, attained management support, and developed the template for the newsletter, received positively by upper management and readers alike. -- Conceptualized and implemented first internal team member recognition/engagement program for PDI. Partnered with IT on its design and launch.

1999 - 2001

eSolutions Product Consultant

Personnel Decisions International

-- Re-launched online performance development resource database. -- Developed proposal templates and sales presentations for field use. -- Led team that redefined and documented team member roles and customization processes. -- Directed team that evaluated customization profitability, streamlined pricing structure, and developed master pricing for PDI field offices. -- Served as subject matter expert and communication channel for global sales calls and demos. -- Initiated bundling of online development tool as a standard offering with all PDI assessment and coaching engagements to drive sales. Resulted in an additional $500K in revenue the first year. -- Managed multiple $100-$300K custom projects. Defined online user interface, mapped client competency models to PDI development content, and secured IT resources for build and launch. -- Researched and introduced the use of a web tool for virtual product demos. Resulted in organization-wide license and adoption of tool and significant reduction in travel expenses. -- Audited internal invoicing process which resulted in an additional $500K in eAdvisor revenue that had been inaccurately coded. Streamlined process and educated field.

Apr 1993 - Apr 1996

Director of Children's Ministries

Faith Fellowship, Inc.

-- Researched and ordered curriculum for all school ages. -- Recruited and trained Sunday School teachers; provided ongoing coaching. -- Project manager for special events and programs. -- Project manager for first Vacation Bible School, developed curriculum, raised funding, recruited and trained teachers. Resulted in a 15% increase in Sunday School attendance.

Apr 1986 - Apr 1993

Operations Manager

Faith Fellowship, Inc.

-- Responsible for the day-to-day operations of a large, non-denominational church in Honolulu, Hawaii. -- Interviewed, hired, trained, and managed 5 full-time employees. -- Scheduled, trained, and managed 10 part-time volunteers. -- Managed computer database of ministries and church families. -- Project manager for community-wide seminars and workshops. -- Handled sensitive and confidential situations.



Bachelor of Science

University of Minnesota-Twin Cities

Mini Masters

University of Saint Thomas



Analysis and Problem Solving

Highly Organized with Attention to Detail

Virtual Relationship Building

Delivering on Commitments

Unparalleled Customer Service

Communication - Writing and Presentation


Exceptional professional with over 15 years of successful business experience in diverse industries, holding both leadership and individual contributor roles. Expert project management is at the core of my success - involving the right resources at the right time, prioritizing work, team leadership and engagement, effectively managing timelines and budgets, and proactively communicating with stakeholders. Proven ability to quickly establish rapport and build trust with all levels of diverse and geographically disbursed organizations.


Master Gardener





Business Analyst Certificate

University of Minnesota

Project Management Certificate

University of Minnesota