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Objective

To gain long term employment with a company that is on or looking to be on the cutting edge, a company that puts value on people and the products they are promoting. Looking for an opportunity in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization.

Work experience

Front Desk/PBX

Hilton Inc.
  • Direct experience with maintaining a reservation system, room assignment and processing hotel documents
  • Responsible for guest reservations, monitoring guest emails, including assisting current and future guest local travel arrangements
  • Collect and record the expenditure of the guests and add it to the guests bill of payment
  • Handled the incoming calls on the switchboard and transferred them to the required departments and personnel
  • Provide information asked for and direct them to the right departments
  • Familiarity with photocopying, scanning, faxing, printing reports and presentations
  • Managed the incoming and outgoing UPS deliveries and Federal Express packages

Valet Supervisor

Hilton Inc.
  • Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints
  • Prepared monthly staff performance reports
  • Trained multiple valet staff on parking and valet procedures
  • Coordinated an orderly overflow of arriving and departing traffic
  • Coordinate parking solutions for various events
  • Maintained accurate data on all parked vehicles
  • Managed all guest requests and assisted in delivering luggage to room
  • Distribute incoming mail and laundry to desired room
  • Greet and register guests in a 200+ hotel, memorizing names to ensure personalized services throughtout guests stays

Turnover Atttendant

Hilton Inc.
  • Inspects all rooms after they have been cleaned to ensure that all hotel policies and
    standards have been met
  • Notifies maintenance of any needed repairs in all guest rooms and public space
  • Inspects all vacant ready rooms at the beginning of the day for
    condition and possible occupancy
  • Responsible for keeping all storage areas and linen rooms in a clean and satisfactory
    condition, as well as stocked with needed items
  • Report and deliver valuable lost and found items to guests in
    accordance with the hotel’s standards
  • Updates the in house management system with the proper status of all rooms

Education

Rockwall-Heath High School
Sep 2012Present

Business Marketing

Collin County Community College, Plano

Champion School of Real Estate, Dallas

Skills and Activities

Lên Duong Asian American Leadership Camp