Katherine Hendriks

Katherine Hendriks

Interest

Languages: Advanced French, Intermediate Dutch and Basic Mandarin.

Writing non-fiction and reading.

Traveling and finding my way around new places.

Eating and cooking international cuisine.

Connecting with people.

Summary

FACILITATOR

  • Strong interpersonal, management and conflict resolution skills necessary to build and sustain internal and external relationships.
  • Experienced leader with capacity to develop and execute large-scale programs and events, well-organized and able to coordinate the administration of resources.
  • Sound knowledge of facilitation techniques and tools.

MOTIVATED

  • A natural and well-trained communicator – articulate, creative and precise, with superior listening, verbal and writing abilities. 
  • ‘Can-do’ attitude, analytical thinker and resourceful problem solver.
  • Calm under pressure, able to maintain professionalism and to exercise sound judgement.

 PUBLIC RELATIONS SPECIALIST

  • Experience in planning and evaluation, research and analysis, writing, editing, and presenting, all with careful attention to detail.
  • In-depth knowledge of public relations principles and practices, key messaging, social media, event and media management.
  • Proficient user of Microsoft Office, Internet, desktop publishing and database programs, able to learn new applications quickly.

Work History

Work History
Sep 2010 - Present

College English Instructor

Seneca College

I worked full-time in Seneca's Admissions Office from January 2006 through to August 2007, when I became a full-time student in Seneca's Corporate Communications program. While attending school, I worked part-time in the Registration and Financial Aid offices at Seneca@York. After completing my Master's degree, I returned to full-time work in the Admissions Office in February 2009,  initially covering a sick leave, and then continued part-time until July 2009. In August 2009 I relocated to Shanghai for a one-year teaching contract, returning in July 2010, at which time I began doing contractual editing and writing work for Seneca. Since September 2010 I have also been working part-time in the Corporate Training facility and teaching through the Faculty of Continuing Education.

  • Plans and delivers weekly three-hour lessons tailored to the unique needs of adult learners.
  • Facilitates classroom learning that builds on 'real world' experience.
  • Designs, implements and marks assignments, tests and exams, providing essential feedback to all learners.
  • Selects exercises, activities and course content from a broad set of resources to incorporate all learning styles and ensure each student's progress through the learning cycle.
Sep 2010 - Present

Administrative Assistant

Seneca College
  • Maintains records and information related to student registration, student attendance, student achievement and department activities.
  • Facilitates smooth daily operations by preparing class lists, organizing necessary supplies and anticipating problems.
  • Answers inquiries within the College’s multi-cultural/racial/able student, applicant, parent, staff and faculty population.
  • Completed Customer Service for People with Disabilities training in compliance with the Accessibility for Ontarians with Disabilities Act.
Aug 2010 - Nov 2010

Editor and Writer

  • Edited the Part-time Studies Calendar centrefold pages for Winter 2011.
  • Modernized the tone, re-formatted the layout and updated the overall presentation.
  • Worked independently, meeting all expectations on a fixed timeline.
  • Wrote feature "In the Spotlight" articles for the Continuing Education newsletter.
Sep 2009 - Jun 2010

English Teacher

BSK Pacican Academy
  • Researched curriculum and prepared challenging and interactive classroom material.
  • Engaged students, grades one through eight, in the English language.
  • Evaluated and provided feedback to students.
  • Conducted professional relationship building with the school community.
  • Gave Expo 2010 volunteers cultural awareness and professional English development lessons.
  • Traveled independently throughout China.
Jan 2009 - Aug 2009

Communications Specialist

Queen’s University Alumni
  • Researched, edited and published website content in a self-managed, time-sensitive environment, demonstrating knowledge of computer software and ability to prioritize effectively.
  • Participated in the development of key messaging and branding strategy.
  • Exhibited outstanding organizational skills and careful attention to detail.
Jan 2006 - Jul 2009

Admissions Advisor

  • Administered admission policies and procedures for post-secondary programs, each with their own entrance requirements, demonstrating sound judgement and attention to detail.
  • Responded promptly and professionally to up to 100 in-person, telephone and e-mail inquiries daily by means of organization and flexibility.
  • Liaised with college staff and diverse community members to facilitate target enrolment.
  • Exercised discretion, tact and diplomacy when dealing with confidential and sensitive issues.
  • Maintained organized files and mastered the use of ARIES.
  • Delivered exceptional service with a positive, ‘can-do’ attitude.
May 2009 - Jun 2009

Convocation Assistant

I eagerly took on this urgent temporary assignment upon being asked by the Registrar to step in when the Convocation Manager had to depart unexpectedly just weeks ahead of the convocation ceremonies.

  • Edited ceremony scripts for correctness and to guarantee flawless consistency in the application of names and titles for all participants.
  • Prepared Platform Party seating charts with careful attention to all protocol details.
  • Supported the Convocation Co-ordinator in her daily activities, as necessary.
  • Assisted in the coordination and gowning of all guests of honour.
  • Helped ensure the flow of each of convocation ceremony by working behind the scenes, communicating with the team and participating in feedback meetings to improve each consequent ceremony.
Oct 2007 - May 2008

Media Relations Committee Member

Citizens' Environment Watch
  • Managed relationships with newswires and media outlets to coordinate event coverage.
  • Wrote and edited news releases and media kits.
Sep 2006 - Aug 2007

Success@Seneca College Coach

  • Supported new students during regular one-on-one meetings by offering a concerned ear and directing them to College resources in order to encourage their success.
Apr 2002 - Apr 2005

Deputy Commissioner

Alma Mater Society, Queen's University
  • Coordinated and led six vital student committees in the planning, marketing and execution of university-wide events with up to 500 attendees.
  • Used a variety of communication techniques to create working relationships with citizens, students, municipal government officials and other institutions.
Apr 2004 - Jul 2004

Public Relations Intern

SOS Children's Villages
  • Ghost writer for the National Director.
  • Responsible for media relations, including developing and maintaining a contact database.
  • Researched, wrote and produced comprehensive reports and summaries for publication.
  • Created targeted donor and sponsor relations materials and proposals. 

Education

Education
Jan 2011 - Present

Graduate Studies

Tyndale University College & Seminary
  • Studies theology, history, ancient writing genres and ancient languages.
  • Analyzes sources and academic and theological perspectives to interpret biblical teachings.
  • Investigates the world evangelistic movement and the evolution of Christianity.
Sep 2010 - Dec 2010

Recognition of Achievement

Seneca College

Studied basic concepts and practices in adult education, designing teaching and learning activities, designing and assessing learning outcomes, testing and evaluating learning, facilitation skills, reflective practice and diversity in the classroom.

Feb 2009

Advanced Certificate

Global TESOL College

Successfully completed 120 hours of in-class study and a teaching practicum.

Specialized training to prepare students for TOEFL, IELTS and other tests of English.

2008 - 2009

Master of Professional Communications with High Distinction

Edith Cowan University

Researched and wrote a master’s case study on public relations during the Beijing 2008 Olympics, synthesizing abilities to think analytically and communicate succinctly.

2007 - 2008

Corporate Communications Graduate Certificate with High Honours

Seneca College

Developed superior writing, presentation and planning skills through practical coursework.

Excelled in team leadership, time management and goal prioritization.

2001 - 2005

Bachelor of Arts, Honours with Distinction

Queen's University

Awarded the Canadian Millennium Excellence scholarship 2003-04 and 2004-05 for extensive volunteerism while maintaining a cumulative average above the 80th percentile.

1996 - 2001

Ontario Secondary School Diploma, Ontario Academic Credits

Holy Trinity High School

Recipient of the Governor General's Academic Medal, awarded for the highest graduating average.

Valedictorian, as nominated by peers in the graduating class.

1999

Study Abroad Semester

Kandinsky College

Participated in a reciprocal cultural language exchange.

Gained European travel experience in the Netherlands, Germany, France and Belgium.

Portfolio

References

References

Al Woodward

Karen Spiers

Mary Campbell