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Work experience

Jan 2009Present

Systems Analyst

Ingersoll Rand

Applications support to global HR users.

  • Responding to supported Human Resource Information System application issues via service support line.
  • Creating and modifying global support process documentation for HRIS systems.
  • Auditing supported systems on a quarterly basis.
  • Providing ongoing support and configuration of work structures (organizations, locations, grades, organisation hierarchy etc.), responsibilities and security profiles.
  • Administering change control process for HRIS specific change requests.
  • Tracking error metrics, data integrity issues and Remedy ticket closure metrics on a monthly basis.
  • Participating in parallel processing support of HRIS implementations for training and knowledge transfer.
  • Maintaining system documentation for intranet sites including forms and documents.
  • Supporting approved minor application modifications within HRIS applications.
  • Performing application testing for system enhancements, upgrades, integrations, implementations, localizations, and patches.
  • Providing HRMS training to system users as a secondary facilitator.
  • Continually building detailed knowledge of all applications supported.
  • Interacting with global team to develop and facilitate system and policy best practices.
Mar 2007Sep 2008

IT-Support Consultant

Fujitsu Services

Support and QA for government institutions using the eDoc application software.

  • 1st and 2nd line technical support for clients per email and telephone.
  • Analysis of technical and functional problems based on information from clients.
  • Solving support issues on clients’ servers using Citrix and VPN connection. Logging onto clients' systems in order to debug technical problems within reasonable time span, depending on severity of problems.
  • Applying SQL in Microsoft 2000 & 2005 servers.
  • Escalating problem issues to development team in accordance with ITIL processes.
  • Following up on open support tickets to see if problem has been resolved or if further information was needed.
  • Testing and benchmarking of new or updated versions of the application software.
  • Job coaching of new technical support employee.
May 2005Feb 2007

Operations Coordinator

Technical contact to the French, German and UK B2B customers.

  • Functioning as link between clients and the sales and development teams to improve the efficiency of service.
  • Creating and updating customer database on an ongoing basis.
  • Creating XML product categories where needed after consent from management.
  • Implementing affiliate programs in order to make revenue using product keywords.
  • Reporting business growth to international management team based in Stockholm and London.
  • Aiding Content Manager with updating online product information on the website, primarily making sure that clients would know where and when to locate the correct information in order for the businesses process to run smoothly.
  • Informing the sales teams on possible business opportunities with new or existing clients.
  • Analyzing the operations processes with the international Operations team to evaluate if these processes could be improved.
Mar 2004Mar 2005

Sales consultant

Responsible for sales and service to the UK, Irish and Scandinavian markets. 

  • Sales per telephone and e-mail.
  • Consulting on digital products.
  • Translation of company website from French and English into Danish.
  • Implementing online FAQ section for the Danish website.
  • Job coaching of new sales employees.



Active Directory
SuccessFactors TMS
Workbrain Management
Visual HelpDesk (VHD)
BMC Remedy
Oracle HRMS
Basic MS-SQL
MS Windows XP/Vista/7
Mac OS X
Microsoft Office
Language levels
Danish: mother tongue English: fluent French: good German: average Swedish: good Norwegian: good


Gregory Lewis

Vanessa Katsapas

Søren Jensen


  • Languages – apart from English – also great interest in the French language.
  • Travelling – preferably staying in a country for a longer period of time to achieve cultural insight.
  • Sports – running, cycling, badminton, hockey and football.
  • IT – actively pursue personal development opportunities, Internet analysis, website design and technical knowledge.
  • Reading – online news, fiction and academic literature.

Letters of recommendation


Oracle HRMS

Ingersoll Rand

ITIL foundation certified V3