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Summary

Senior level management professional with over 20 years of project management and service delivery experience, including broad-based management, with expertise in business solutions and IT systems design , Development, Implementation, Support and Operations in diverse industries. Mastering skills in utilizing analytical thinking and solutions-oriented approach to problem solving and decision-making, while finding value-added solutions. Capable to Strategically and cost effectively utilize technology in alignment with corporate goals to initiate and deliver positive outcomes with strong and sustainable results. Well-developed skills in Cross-functional cross-border team management and leadership with proven ability to build and lead highly efficient teams to function and excel together enabling their creative and innovative abilities to bring new initiatives and ideas into real business opportunities.

Work experience

Apr 2016Feb 2018

Project Manager and Consultant

Confidentiel, Tangier, Morocco

Plan and lead the opening and operating of a new "café & restaurant" store location and coffee-beans importation, marketing and distribution business. Provide consultation and management support in the concept development, business startup phases and establishment, project.

Key responsibilities

  • Provide guidance and effective decision making support to stakeholders regarding strategy development, operation organization structure, revenue growth and expense reduction.
  • Compose detailed business plan and secured financing from private investors and founders.
  • Manage all pre-opening activities (e.g site selection, lease negotiation, construction, renovation, decoration, vendor relations, purchasing, equipments, operations, staff recruitment, training).
  • Tracking and communicate project status to stakeholders and investors on regular basis with and update on risks evaluation and mitigation plan.

Key achievement/projects

  • Executed project plan successfully within budgetary constraints and challenging deadlines and work environment.
  • Designed project planning and budgeting, expense and inventory control, and month-end reporting and dashboards.
  • Ensured project closing and business activity handover to the operations team that will operate after the completion and sign off phases.
Apr 2012Oct 2016

Operation Support Services Director

SICPA Government Secure Solutions, Casablanca, Morocco

Managed, as a Member of the country Board of Directors Team, the operation customer support B2G services of the SICPATRACE® digital tax stamp management system, supplied to government authorities of Morocco, for nation-wide control and traceability requirements throughout the supply chain of the production, import, export, and distribution of excise products. SICPATRACE® solution helps governments optimize tax revenue collection, protect the legitimate economy and comply with international regulations. In charge of the operational support services organization (+35 FTE: managers, engineers, technicians/ +100M MAD annual operating budget) that consists of five departments: - IT customer solutions, - Machines & Technical Service, - secure Label & Stamp Production, - Supply Chain and Logistics, and - Continuous Improvement PMO.

  • Act as Solution & Service Delivery Manager, and the technical responsible of SICPA solution in regards to Customer (government Tax department officials, Customs) when delivering solutions, supporting the projects deployments and operations providing systems availability as per SLA , including performance monitoring and data integrity and availability.
  • Lead all aspects of thesecure labels and digital Tax stamps (a combination of banknote grade security features and secure 2D barcodes)printing and coding center operations: production(+25M Tax stamp/Labels monthly), scheduling, quality control, supply chain, logistics, inventory, equipment maintenance...etc.
  • Direct planning and cross functionally project management of multiple strategic initiatives, e.g. selection and implementation of systems innovations/replacements, infrastructure improvements, risk management, data security/privacy controls, etc.
  • Responsable for maintaining full operability and readiness of the hardware and software components of the Marking/labeling, during manufacturing process, processing Machines operating on +120 production lines in +45 factory locations across the country.
  • Responsable for the support and availability including releases deployment, of the e-services customs online web portal for stamps ordering, real-time production lines activity monitoring, reporting tools, customs declaration/registration…etc, an online web service made available for +200 retailers, importers and producers.
  • Maintain regular communication, meetings and workshop with customer to present new technical solution for marking/labeling a new packaging or product, provide consultancy, follow up change request progress and deployments, issue resolution, or refine with them the content of the delivery.
  • Manage the technical documentation and training activities, and organize training sessions and workshops for customer staff and users.
  • Direct IT Application and Hardware solutions development projects, release life cycle and mass deployment, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
  • Coordinate the preventive and predictive maintenance guidelines and processes industrialization, testing procedures and KPIs system definition, implementation and reviews to increase operational efficiency and decrease scrap and defects (<1%).
  • Oversee the coordination of annual audits, ISO/TS certifications, quality assurance and control standards and guidelines implementation including safety guidelines to maintain healthy and safe work environment.
  • Support Sales organization and business development efforts in sales, pre-sales in MEA region to review, clarify, establish the solutions requirements and functional features as well as provide technical support for the concrete opportunities.

 

Key achievement/projects

  • Directed full project life cycle to the definition, development and deployment of Business Intelligence and Big Data Analytics solution, as per customer requirements and strategy, for enabling real-time advanced reporting and alerts, risk profiling, anomaly and fraud detection with predictive analytics, a platform that provides Customer (government Tax department officials, Customs) a strategic advantage and support in the fight against illicit trade, counterfeiting and smuggling, resulting in lost tax revenues.
  • Implemented the 24/7/365 customer service Helpdesk and Monitoring Center, operating on ITIL management model, providing reel time monitoring, L1/L2 incident handling and automated remote control using in-house developed Monitoring tools and SCADA system.
  • Led Solution hardware & software components improvement and new features & technologies development to strengthen security posture, enhance operational efficiency, and control by conducting data analysis and troubleshooting issues to identify root causes and prevent recurrence, developing and maintaining the knowledge base system tool.
  • Guided project teams with various objectives and initiatives of continuous improvement in delivery, quality, cycle time and productivity and Introduction of process and system automation in operations to increase overall efficiencies.
  • Led the Process reengineering, Best Practices and mythology standards (ITIL®, SCRUM, 5S-KAIZEN, PMP, PCDA, Six Sigma) implementation and staff development across the organization departments and activities to achieve operational excellence.
  • Actively contributed in the ISO9001 certification projet achievement.
  • Optimized the headcount (-20%) and the operational cost (-15%) over 2 years while maintaining quality performance and client satisfaction and despite increased projects, production volumes and complexities of the supported systems.
  • Actively contributed in the key customer (government authorities of Morocco) 5 years contract renewal and scope extension.
Jun 2011Mar 2012

Head of IT Morocco & Tunisia

SIEMENS S.A., Casablanca, Morocco

Promoted to the position of Head of IT Morocco and Tunisia. Responsible for overall planning, organizing, and execution of all IT functions, service delivery and operations of Morocco and Tunisia SIEMENS corporate and local office systems. This includes the support of theexisting IT platforms and infrastructures andthe development of new technical solutions following project management methodology and ensure a transversal coherence over the different businesses departments. Reporting hierarchically to the country CFO and functionally to CIO Africa Cluster based in Johannesburg in south Africa.

Key responsibilities

  • Manage operating budget and direct activities and performance of IT Team members (20+ FTE) in both countries (+300 users).
  • Mange the IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery facilities, ERP applications, telecommunications, Internal reporting, database management and IT help desk.
  • Ensure the implementation and the maintain of the company policies and standards in overall IT operation processes including information security policies, disaster recovery planning.
  • Uphold security protocols by conducting regular audits, training and awareness session.
  • Audit current operations/ system settings and recommended improvements.
  • Improved processes and reduced response time/costs.
  • Track, monitor, plan and schedule deliverables as per defined strategies and approval.
  • Meet with internal groups, stakeholders and vendors.
  • Ensured availability of service delivery resources to meet budgeted demands.
  • Manage and third party suppliers and vender and monitor services delivery performance as per SLA.

Key achievement/projects

  • Led the IT network architecture, Data centers and servers upgrade, LAN equipments replacement and migration project in Morocco (Budget:15M MAD,90 days,10 FTE,3 external suppliers).
  • Managed the Cisco VoIP system deployment throughout entire organization projet that helped the company achieve +40% of saving.
  • Took over the management of an application modules development project for a key customer (National power supply provider) and mitigating the risk of termination of a linked contract and a direct loss of +13M MAD.
Oct 2010Jan 2011

ISA Information Security Advisor North Afric

SIEMENS S.A., Casablanca, Morocco
  • Define, Implement the remediation action plan, as well as follow up of corrective action plans based on ISO 27000 standard and policies compliance performed assessment for the preparation of the final audit and certification.
  • Develop a strong working relationship with key business and technical partners to ensure cross-organization, co-operation and business support.
  • Provide Information and support for the Information Security program in Morocco and Governance of the corporate Information Security services.
  • Define and lead the deployment and review of cyber security local policies updates and define end-user awareness training requirements based of the group policies and guidelines.
  • Perform regular the Information Security regular audits in coordination with the CISO (Central Information security Office) and followup the Implement/Rollout of the related action plans.
  • Provide technical expertise regarding the protection of company information, systems, networks, and applications plus assists with implementation of counter-measures or mitigating controls
  • Gather, analyze, investigate and report cyber security cases alerts and level of threat for the region.

Key achievement/projects

  • Deployed mitigation plan that led to the achieved of the ISO 27001 management system certification.
  • Established the required InfoSec team and duties assignments for the regional IT organization.
  • Developed technical documentation for the infrastructure disaster recovery and Business Continuity Plans with yearly testing plan and procedure.
Jan 2010Apr 2010

IT Security Architect / Security Auditor

I.A.P International Assurance Providers

Provide expertise and quality assurance for PCI DSS standards Compliance and certification project for SMT (Société Monétique Tunisie ) and its affiliates. Act as a member of the QSA team in charge of conductinginvestigation and assessment to identify areas of non-compliance and perform gap analysis to determine effective remediation options as well as mitigating controls, including advise on technical requirements for the recommended compliance solutions.

Sep 2008Oct 2009

Senior IT Infrastructure Architect

EDS – HP company

Responsible for thecore-networking and Data Centers infrastructuredesignfor IT outsourcing programservicesfor large scale multi-platformkey account customers.

  • Review and sign-off authority for all architectural designs for network, system, core services, and application frameworks.

  • Defined strategies and migration plans for network architectural changes for key account customers.

  • Lead a cross functional team to plan, develop and deliver complex managed security solutions in the area of: secured Data and IP Services, managed secured Network Solution, Secured Data Center, Securedstorage, using combination of standard products and third party to produce end to end customer solution

Oct 1999Aug 2008

North Africa IT Telecom Manager

Royal Dutch Shell, Casablanca, Morocco

Oversee all IT telecom service delivery management including +200 locations (corporate offices, depots, remote facilities) +2000 users of Shell presence in North Africa (Morocco, Algeria, Tunisia and Egypt).

  • Manage multi-site and multi-platform IT telecom and network infrastructures and data centers including projects deployment, operations and support according to applicable process and governance.
  • Acted as IT infrastructure and network Architect key team member of the IT projects and solutions design across Africans countries where Shell locations are present.
  • Define IT requirements and contribute to the design of new solutions and customer projects.
  • Define, implement and maintain, adequate ITIL processes, KPIs , and IT tools required for IT operations & maintenances.
  • Validate IT security& consistency of deployed solutions/systems.
  • Define, implement and support DRP's and BCP solutions and requirements as per defined plans and strategy.
  • Manage and third party suppliers and vender and monitor services delivery performance as per SLA.
  • Manage and third party suppliers and vender and monitor services delivery performance as per SLA and strategically negotiate cost-effective service.

Certifications

MicroMBA program “application of the IpOp Model for Winning Opportunities”

Management Boosters

ITIL V3 (Cert.ID:251895-14328), PMP certification training, CISSP certification training

Education

19891992

Post-Graduate Diploma / DEUS

Faculté des Sciences Université du Centre, Tunisia

Mathematics and Physics