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Work experience

Customer Service Representative

Air Force Inns

¨    Provided assistance to customers, managed reservations and walk-ins, and oversaw guest services and accounts on a daily basis. Ensured accuracy of reservations and room assignments for air crew members.

¨    Monitored daily inventories and ensured security of controlled documents, forms, and resale items. Read and interpreted military and civilian travel orders to ensure compliance with military regulations regarding eligibility for temporary lodging facilities. Interpreted and applied a standardized body of military regulations and guidelines to provide assistance to customers.Performed daily routine bookkeeping activities, such as balancing cash accounts and preparing daily reports.

¨    Analyzed the payment process and past due accounts and discovered serious deficiencies in recovering great amounts of revenue. Daily monitored past due accounts, compiled reports and performed collection activities. Created, developed and implemented a system to include contacting customers, offering solutions, setting up alternative payment plans and schedules.

¨    Collected and compiled data for the housekeeping department; analyzed trends to eliminate redundancies and increase efficiency. Prepared and delivered computer generated graphics and Excel spreadsheets to depict analysis results.

¨    ACCOMPLISHMENTS: Created and developed a system to manage and settle delinquent accounts which recovered more than $500,000 in 3 months.Observed a discrepancy in the reservation system and worked with IT and Front Desk supervisors, challenged them to eliminate it and improve the accuracy of available rooms reports which increased the level of occupancy and positively affected revenue. Recommendations were adopted and override capabilities were awarded by the General Manager.Selected by customers as the Best Customer Service Representative, November 2005 for outstanding Customer Service performance.Recognized for outstanding support by the Vice Chairman of the Joint Chiefs of Staff in 2006.

Sep 2007Jun 2008

Administrative Assistant- Bank Officer

First National Bank of Edinburg

¨    Evaluated the financial condition of borrowers by performing financial analysis of accounting reports (balance sheets, income statements). Cooperated with other divisions to ensure compliance with policies, procedures and requirements.

¨    Directly supervised 2 Loan Assistants and oversaw staff duties. Safeguarded confidential documents and loan files, managed the filing system and ensured accuracy. Managed funds by reviewing financial reports, documents, records and data to verify completeness, correctness, consistency and compliance.

¨    Ran queries by using automated budget software and monitored updates to ensure payments and withdrawals were posted to/from the proper line of accounting (LOA). Planned, organized and assigned work to staff daily to meet deadlines, promptly report and solve problems.

¨    Monitored past due accounts and performed daily collection activities by contacting customers and settling payments. Assessed office needs for supplies, coordinated order processing, timely invoice settling, receipt and distribution of supplies, and maximized cost efficiency within the budget limits. Reviewed, analyzed, and audited performance of administrative programs to ensure compliance with policies and regulations.

¨    Gathered pertinent financial data, and recognized solutions while ensuring cost-effectiveness. Used office automation tools and techniques to generate reports, metrics, briefings and comparable documents to track performance, account history, status of funds and pending items. Evaluated findings and recommendations; developed plans of action and milestones to incorporate needed improvements to correct deficiencies. Analyzed and interpreted financial data to incorporate into weekly, monthly, quarterly and year-end reports presented to management.

¨    As Vault Auditor performed monthly vault audits by verifying accuracy of reports with the actual status, physically counting the money in the vault at the time of the audit and comparing it with the amounts stated in accounting records. Assessed training needs for staff, arranged and scheduled required training to stay current on required training.

¨    Projected needs based on hiring, promotion, and other technology and position changes impacting employees’ responsibilities. Trained 2 Loan Administrators by providing technical and professional direction to achieve objectives within cost, schedule and planned performance. Executed expense and travel reports, records, and travel arrangements monthly to ensure timely expense reimbursement.

¨     Used automated personnel systems to gather information and update payroll records.

Mar 2007Sep 2007

Administrative Assistant

Southwest Abstract Co

¨    Initiated a database and a reminder / recovery system for delinquent invoices; improved accounting and administrative processes for the department.

¨    Used various office automation software programs, tools, and techniques to produce a variety of documents such as meeting agendas, letters, reports, spreadsheets, and graphs.

¨    Received new real-estate contracts from customers, searched for information in the County and Company database to ensure accuracy of legal description, names of parties involved, retrieved previous files from the Company title plant and initiated the title search and escrow process. Generated and settled invoices for customers using the Company title plant, received payments and posted them in the accounting software (Quickbooks).

¨    Managed and communicated daily closing schedule.

¨    Served as public affairs spokesperson and marketer to promote the Company in the community; prepared speeches and presentations to introduce the Company to newcomers in an effort to increase its visibility and offer support to new military and Border Patrol families in the community.


Jun 2007Jan 2010


Western Governors University

Education Without Borders - 1 Competency Unit Cases in Advanced Human Resources Management - 3 Competency Units Advanced Leadership and Professionalism Concepts - 6 Competency Units Cases in Advanced Leadership and Professionalism - 3 Competency Units Cases in Advanced Accounting - 3 Competency Units Cases in Marketing Management- 3 Competency UnitsCases in Advanced Management and Strategy- 3 Competency UnitsAdvanced Management and Strategy Concepts- 6 Competency UnitsAdvanced Business Concepts Management and Strategy - 4 Competency UnitsAdvanced Business Concepts Accounting and Finance - 4 Competency UnitsAdvanced Business Concepts Economics, Marketing and Quantitative Analysis - 4 Competency Units

Oct 1999Jul 2003


Universitatea 'Ovidius' din Constanta

Mathematics 9 Credit HoursEconomics 39 Credit HoursAccounting 10 Credit HoursStatistics 9 Credit HoursFinance 8 Credit HoursMarketing 28 Credit HoursEconomic and Financial Analysis 12 Credit HoursManagement 11 Credit HoursQuality Services Management 4 Credit HoursCommunication Techniques and Business Negotiations 4 Credit HoursHuman Resources Management 4 Credit HoursBusiness and Civil Law 16 Credit HoursInformatics 10 Credit Hours

GPA 3.7 out of 4.0

Sep 1995Jul 1999

High School Diploma

Liceul Teoretic Ovidius

3.6 GPA


Romanian is my native language.
English is my second language, but I am at a Native proficiency level.
Microsoft Word
Microsoft Excel
Spreadsheets, charts.


Claude Phillips

Mr. Phillips has been a Mentor and a close friend, somebody who has helped me during tough career moves and whose advice I have and will always seek in my professional life.


To continuously apply and improve the skills and competencies I have gained throughout my experience and education, while working in a competitive and challenging environment, doing meaningful and rewarding workd.


¨      Diverse background in many aspects of business operations including customer service, sales, hotel / travel, title business and banking. 

¨      Knowledge of business and management principles involved in leadership technique, and coordination                       of people and resources.

¨      Intelligent, highly motivated with an ability to learn, analytical, objective, innovative, and ambitious.

¨      Possesses excellent communication, public relations, and managerial skills.

¨      Computer skills:  Windows 95/98/XP, MS Office, MS Word, Excel, PowerPoint, Outlook, Adobe Photoshop, Adobe Reader, AIM, Amadeus Ticketing System, LTS Hotel Management System, Jack Henry Silverlake and Synergy Integration Systems, Wolter’s Kluwer ARTA. Languages: Fluent English, Romanian, and Spanish; Conversational Italian; Basic German and French.


Reading, world politics, international relations, travel, computers.


Diploma in Travel and Tourism, Standard Level

Cambridge International

Diploma in Travel and Tourism Foundation and EBT Course

IATA/UFTAA Montreal, Canada