A leader, trainer and help desk specialist spanning over a twelve year period in the help desk support field, focusing on mentoring in all directions and providing excellent customer service, in the medical and pharmaceutical industries. Experience ranges from small and large teams in domestic and global help desk environments. Created training materials, instructor manuals, training presentations and instructed a company on a new email system. Core strengths include independent worker, solution seeking, risk analysis, data mining, reporting, process improvement, knowledge management and coaching/training opportunist.
- Harleysville US-PA