Download PDF

Professional Profile

Responsive, attentive to details and highly skilled Operations Specialist with demonstrated success in internet web services, web hosting and IT. Background also includes computer programming using HTML, CSS, JS, PHP and MySQL languages.

  • Remarkable ability to communicate effectively; interpersonal and customer service skills.
  • Able to work independently and as a cooperative team member.
  • Remarkable word processing and data entry skills.
  • Strong organizational skills; planning and managing time priorities.
  • Enthusiastic, knowledge-hungry self-starter, and eager to meet challenges.
  • Very hard working, dedicated and reliable.

System Experience

Operating Systems 

Windows 95/98/2000/07 NT/ XP/Vista | Linux OS


MS Word | Excel | PowerPoint |FrontPage | Outlook | Drupal |WordPress| Atlassian | Wiki

VMware | PrestaShop

Programming Languages 

HTML | CSS | PHP | SQL | JQuery | JavaScript 

Work experience

Aug 2015Jan 2016

Computer Operations & Network Manager


Operations maintenance of multiple landing pages, infrastructure, back-end set up, payment gateway integration, etc.

• Generate and update website content (products, content, and promotions)
• Interpret quantitative data, extracting accurate conclusions and identifying web usage trends.
• Plan, define and implement website changes and functional improvements
• Maintain and update the online marketing plan for the website
• Envision, define and over-see the development of our internet sites, including feature functionality, user interface, SEO, landing page optimization, effective online merchandising of products and promotions and overall user experience.
• Completed an in-depth understanding of internet trends & reported analytics of website.

Mar 2012Feb 2015

Operations Specialist

Racent Internet Group Inc

Racent Internet Group, Shanghai, China.  March 2012 – Feb 2015   

Responsible for planning and working on web interfaces to integrate business objectives.

  • Performed variety of SEO tasks including: keyword research, content development, site optimizations, brand management, inbound link building and research fields included: SEO, link building, media promotion, web hosting, etc.
  • Develop website content appropriate to the business.
  • Analyzed current industry trends and competitor websites.
  • Uploaded product information to e-commerce websites
  • Participated in weekly team meetings and other key meetings to gain exposure to the business
  • Monitored online content and marketing promotions.
  • Evaluated industry trends and competitor websites.
  • Administered team of freelancers and editors.
  • Contributed to site redesign and development
  • Communicating with technology integrators and vendors to improve or create new processes
  • Help creating and provided training to Interns for knowledge about web hosting, domain, SSL and other online services.
  • Utilized social networking sites such as Twitter and FB to reach diversified markets.

Key Accomplishment 1: Improved companies’ efficiency and exposure by building business relationships through web hosting/cloud/tech events.

Key Accomplishment 2: Partnered with ClickSSL to enhance our SSL marketing services.

Dec 2009Nov 2011

Website Maintenance

VIP Broadway

Uploaded Broadway show ticket and promotions on various websites.

  • Responsible for imputing prices for show seats and competing with other brokers for ticket sales.
  • Working with POS/Ticket network server.
  • Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate person
  • Order workplace supplies and maintain record
  • Monitored content of website and assisted Manager.
  • Assured content is clear and according to guidelines.
  • Compiled data, statistics and supplementary information to maintain research activities
  • Prepared weekly and end of season status reports as necessary to achieve operational objectives.

Key Accomplishment: Increased sales in 2011 by 30% from the previous year.

Mar 2008Feb 2009

IT Intern

Episcopal Health Services Inc,

Assisted my supervisor providing support for users in various departments.

  • Worked with PC Support and Novell Zenworks
  • Upgraded Medisoft software.
  • Responsible for the imaging, setup and maintenance of the Desktops and Laptops.
  • Removed unused programs from computers in various departments.
  • Responsible for the troubleshooting the network issues like mapped drives, network printer and scanners, bad ports, low speed etc.
  • Responsible for the daily start-up and nightly shutdown of the IT system.
  • Resetting computer passwords
  • Managed user accounts by utilizing the active directory.


Aug 2006May 2009

Bachelors of Science