Amanda Mc Swain

Amanda Mc Swain

Work History

Work History
Jan 2010 - Present

Patient Service Specialist-Scheduling

La Porte Regional Health System

Scheduling the patient to the appropriate department, pre-registration of scheduled patients, verifying coverage through third party payors and investigation of benefits payable efficiently and timely.

Oct 2007 - Oct 2008

Communications Systems Operator

SSFHC
Answers and processes incoming calls, announces emergency codes in a timely and accurate manner, Maintains and utilizes the overhead paging system for hospital and medical staff * Sustain continuous observation of security monitors and systems, reports all unsafe or potentially unsafe conditions within and outside the facility * Greets customers and provides appropriate information in a timely and courteous manner, Processes incoming, outgoing and inter office mail
Nov 2005 - Apr 2007

Worker's Compensation Assistant/Patient Services Advocate(Medical Receptionist)

Lakeshore Bone & Joint Institute
Process Work Comp claims * Follow-up on patient appointment visit with Adjusters & Nurse Case Managers * Register New Work Comp patients, Schedule appointments for Work Comp patients * Pre-Certify & Authorize procedures, office visits & referrals as needed * Telephone etiquette, transfer calls to proper department, other Administrative Assistant Duties * Patient Registry, check-in, check-out * Schedule appointments, telephone etiquette, data entry * Cash handling, collect co-payments & account payments * Scan documents into EMR

Education

Education
2007 - Present

Bachelor's

DeVry University

With a concentration in Administrative Office Management

2001 - 2001

Certificate

Clover Park Technical College
1998 - 1999

Certificate

Technical Training Institute

Summary

I have over 15 years of customer, financial, administrative and patient services experience. I am proficient in using standard computer software and office equipment. In addition, I am experienced in providing customer service over the telephone. I also possess excellent interpersonal skills and relate easily with individuals of diverse backgrounds. My working experiences, in addition to my education and transferable skills, make me an excellent candidate for this position.

Objective

To pursue a career in the Administrative Office field using my clerical, financial, and consumer relations skills to aid and assist my co-workers and customers.