A resourceful, customer-oriented Project Manager with demonstrated success in on-time, on-budget deliverables in fast-paced, cross-functional IT team environments.

Seeking to translate skill sets and achievements involving scope, time and budget into a Business Analyst or Project Management role.

Work History

Work experience
May 2010 - Present

Lead Technical Analyst, with Project Management functions

HEWLETT-PACKARD Enterprises at Universal Music Group
  • Managed a business-critical project throughout its full life cycle using Agile, resulting in an on-time and on-budget release of Microsoft Office 14.3.2. update
  • Liaised with key internal and external stakeholders, mitigating risks by proactively analyzing potential disasters and managing strategies during the entire project 
  • Awarded the Best of the West Achievement Award for the Microsoft Office project success that increased value and reliability for the company brand
  • Mitigated loss by detecting data corruptions on email server. Promptly escalated findings to management. Initiated and managed a recovery project with priority
  • Gathered and evaluated user needs, presented technical analysis and influenced stakeholders to expedite the deployment of Office365 for overall cost savings
  • Supervised a team of technicians responsible for IT infrastructure support on multiple platforms. Trained them to operate within company standards
  • Applied technical expertise to analyze data and resolve operational issues, partnering with multidisciplinary teams as necessary
Aug 2003 - May 2010

Senior Technical Analyst

  • Earned promotion to Senior Technical Analyst
  • Performed SME role in Blackberry support by analyzing business needs, testing & improving processes and moving new releases into production
  • Supported applications with focus on customer needs in a fast-paced environment with tight deadlines and changing priorities
  • Worked on complex problems independently and in teams, ensuring deliverables were timely, on budget and exceeding customer expectation
Apr 2001 - Aug 2003

Executive Support Analyst

  • Worked closely with executives using a systematic approach to gather requirements and provide solutions to meet demanding timelines
  • Resolved numerous mission-critical and time-sensitive application issues
  • Provided technical training to executives

Project Management Experience

PATH, People Assisting the Homeless Meal Project (February 2009 - December 2011)

  • Served as a project manager supervising a team of 25 volunteers to cook a monthly homemade meal for the homeless at the Silver Lake PATH shelter
  • Created a process that boosted production by 33 percent and decreased processing time from three hours to two hours per shift
  • Gathered requirements, documented procedures, scheduled and trained volunteers, regulated budget and spending, and reduced risks with contingency plans
  • Ensured that each event delivered delicious meals and contentment to the residents and was completed with proper clean-up and packing

Project Manager for Big Sunday (2013 & 2014)

  • Created process that bolstered production by 33 percent and decreased processing time from three hours to two hours per shift
  • Identified, researched and procured materials, cutting cost by 20 percent
  • Recruited 30 volunteers to provide 500 homemade meals at the 3-day annual event
  • Delivered products and service that exceeded customer expectations within budget and on schedule

Project Manager/Set Designer for Heroe's Journey Video Shoot (April 2009)

  • Managed project & designed TV set for a two-week video production project, recruiting and training 15 volunteers on process, set design and implementation
  • Researched and selected products that saved cost by 40 percent
  • Delivered a beautifully designed set on budget and on time that surpassed client projections

Project Manager/Interior Designer & Consultant (September 2008 - Present)

  • Managing a team, planning logistics, designing for residential and commercial projects, budgeting & payroll, assessing risks with contingency plans, and executing plans