David Diedriech

The Client Support and Training Specialist provides technical support and software training for all administrative departments on campus, and assists other Information Services staff with training and technical support needs for faculty and students. Through the campus HelpDesk, this position also coordinates with other technical staff to provide campus-wide support for technology and major software applications . This includes support for the Information Services KnowledgeBase and maintaining help guides and technical reference materials for a variety of software applications.

Worked in an Inside Sales office with 200 employees, first as a consultant and then as a trainer. As a training specialist I did new employee orientation, software training on mainframe and PC-based applications, as well as soft skills training, including customer service and change management.