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David Diedriech

Client support and training specialist

About Me

I bring many years of information services and training experience and valuable skills to my position in client support and training at DePauw. I am a Certified Technical Trainer through CompTIA, and a certified Customer Service Representative through HDI.

Software Rollouts Managed or Supported

  • Campus migration to Google Apps for Education, Spring 2010.
  • Blackboard to Moodle migration; 2008-2009. Supported move of course management system for faculty and students.
  • Microsoft Office 2007 rollout; Spring 2008. Campus-wide upgrade to new version of Office.
  • Novell GroupWise email rollout; 2004. Campus-wide rollout of new email system.

Work History

Apr 2003Present

Client Support and Training Specialist

DePauw University

The Client Support and Training Specialist provides technical support and software training for all administrative departments on campus, and assists other Information Services staff with training and technical support needs for faculty and students. Through the campus HelpDesk, this position also coordinates with other technical staff to provide campus-wide support for technology and major software applications . This includes support for the Information Services KnowledgeBase and maintaining help guides and technical reference materials for a variety of software applications.

Jan 1995Oct 2001

Training Specialist

Vanstar/Compaq Computer

Worked in an Inside Sales office with 200 employees, first as a consultant and then as a trainer. As a training specialist I did new employee orientation, software training on mainframe and PC-based applications, as well as soft skills training, including customer service and change management.



Computer Science

Purdue University

Conference Presentations


MIcrosoft Office Specialist (MOS)


Certified Technical Trainer (CTT+)