Jacob Miles

Summary

  • Formerly employed by Westgate Resorts- I LOVE LAS VEGAS magazine- Write,
  • edit, proofread/ finalize page layouts, formulate proposals for clients, and consult with potential clients for advertising with the publication, preparation of sales meetings with clients, and provide high-level customer service
  • UNLV Multimedia Services- Employed for four academic school years and one spring semester (2005, 2006, 2007, 2008, 2009)
  • Interned as an Assistant Events Coordinator for 944 Magazine Las Vegas
  • Worked for The Spa at Southern Highlands in Las Vegas of Fall 2006 and the year of 2007 providing customer service: Front desk, concierge and gym services
  • Spent 6 months (Aug. 05’- Jan. 06’) as a fall intern providing guest services for Walt Disney World Co. in Orlando, Florida
  • Spent summers throughout my college career working as a seasonal employee in Anchorage, Alaska for Luciano Enterprises

Interest

Traveling, Professional sporting events, Basketball, Fishing, Snowboarding, Outdoor life, Photography, and Roller Coasters. 

Objective

Obtain a managerial position that maintains professionalism, quality guest services, the usage of project management, and creativity. 

Work History

Work History
Jul 2001 - Present

General Laborer

Luciano Enterprises

  • Soil burning
  • Maintain contracted apartments
  • Crack-sealing
  • Carpentry
  • Roofing
Jun 2009 - Sep 2009

Media Sales Representative

I LOVE LAS VEGAS magazine- Westgate Resorts
  •  Production: write/edit monthly articles/stories
  • Customer Service: Apply positive service attitude, great communication, listening, understanding  and problem solving- attend to the guest’s/customer’s needs
  • Locate and contact potential clients- offer advertising services, build positive relationships with potential and existing customers
  • Prepare sales meetings with clients
  • Create proposals- provide clients with marketing rates, information on the publication and our services, recommend appropriate options with sizes/formats
  • Assist in coordination of article placement- select and prepare material for monthly
  • Work as a team in magazine publication
  • Establish production schedules
  • Secure graphic materials- high-resolution pictures from appropriate sources
  • Organize page layout
  • Review and approve/Proofread monthly page layouts
  • Analyzation- Comparative analysis with other competition
Feb 2004 - Jun 2009

Supervisor/A/V Technician

UNLV Multimedia Services
  • Provide Supervisory/Managerial duties to all student employees: Direct and coordinate daily activities and create weekly and semester schedule
  • Provide on-the-job training to new-hire employees
  • Customer Service: Apply positive service attitude, great communication, listening, understanding and problem solving- attend to the guest’s/customer’s needs
  • Set up, adjust and handle audio/visual equipment such as Epson projectors, cameras, slide projectors for classrooms, events and video conferences
  • Instruct professors and assist them in the use of audio/visual equipment
  • Perform audio/visual maintenance tasks regularly
  • Deliver multimedia services to college classroomsadhere to company policies as a base supervisor by investigating job procedures of employees
  • Properly inspect security features of A/V equipment
  • Investigate any theft matters of company offices and A/V equipment and report to an investigating officer if necessary
Dec 2007 - Jun 2008

Assistant Events Coordinator

944 Magazine Las Vegas
  • Work closely with other interns providing Events Coordination knowledge and leadership
  • Event Hosting
  • Project Development: Organize and monitor timelines and issues
  • Maintain existing relationships with current project and events executives
  • Assist/Organize monthly coordination of magazine layout/structure
  • Write/Post columns/blogs to the 944 Magazine Las Vegas website
Jul 2006 - Jan 2008

Spa Attendant/Concierge

The Spa at Southern Highlands
  • Work as a team
  • Perform high-level customer service: Apply positive service attitude, great communication, listening, understanding and problem solving- attend to the guest’s/customer’s needs at all times
  • Ensure quality guest services and cleanliness throughout the spa, locker rooms, and fitness centers
  • Assist and perform front desk duties when needed
  • Sales/Merchandising: designer men's & women's perfume, lotion, massage oils, men's & women's bathroom accessories
Aug 2005 - Jan 2006

Sales Associate

Typhoon Lagoon / Mrs. Pots- Magic Kingdom / Emporium Store- Magic Kingdom

  • Hospitality/Merchandising: Preparation & Presentation- ensure quality standards are applied at all times
  • Practice great customer relations’ skills and perform high- level customer service: Greet and acknowledge every Disney guest, show professionalism by providing respect to the guest, team members and the company
  • Ensure quality guest services with the strong emphasis on the Disney philosophy
  • Attend meetings and training courses required
  • Sales: Process and replenish Disney store merchandise
  • Cash-handling and operating cash registers: Manual and computerized

Education

Education
Aug 2003 - Dec 2008

Interdisciplinary/University Studies

University of Nevada, Las Vegas
Aug 1999 - May 2003

High School Diploma

West Anchorage High School

Skills

Skills

Over 4 years of customer service

Each skill identified below goes hand-in-hand.

Communication

Communicating with people has always been a strong skill I possess. I know how to talk to people and I can read people very well. From body language to voice tone, I have the ability to communicate with people very effectively. 

Event Management

I had the opportunity to coordinate and manage many events with 944 Magazine Las Vegas and I absolutely loved it. I have  only 6 months of experience with Event Management and coordination, but I know I will be able to complete any task that may come my way.

Reliable

I have never been late to any company I have worked for. Whenever I can, I take on many tasks that may not be in my job description. I have always been reliable, and will always be reliable for any company. 

Multi-Tasking

Since my employment at Walt Disney World Co., multi-tasking has played a key-role at many jobs I have been to in the past. Along with working under pressure, multi-tasking can go hand-in-hand.

Organization

I believe organization plays a key role in staying on track with a person's daily activities. Organization helps me to think more clearly. I would not be able to perform any task in the work environment if the environment is not well-organized. If the specific job is not organized, then I will organize it. 

Creative

Creativity is something everyone should possess. As I progressed through college, my creativity allowed me to accelerate in many Advertising and Marketing classes. Creativity gives me great confidence to "Think outside the box," and open my eyes to opportunities I thought would never appear.