Active with the local non-profit organization Lowcountry AIDS Services through volunteer work and involvement with groups Charleston Area MPowerment Project (CHAMP) and Many Men, Many Voices (3MV). Also involved with the social justice organization Alliance For Full Acceptance (AFFA). Strong desire to become more active in local community organizations and activities.
Retail field leader with more than 3-year experience in sales, teamwork, and customer service, with the past year specifically focused on visual merchandising and personal development. Duties include execution of presentation book standards and adjusting visual presentation to consistently ensure brand appropriateness.
- business development
- data interpretation/analysis
- employee relations
- sales strageties
- training/group workshop facilitation
2006 - Present
Brand Visual Merchandising Expert
As the Brand Visual Merchandising Expert, Michael oversees the flawless execution and maintenance of all windows and in-store visual displays. He supports the execution of the merchandise handling and replenishment process and all aspects of visual presentation within the store. He uses Field Merchandise Reports and recommends necessary product placement adjustment based on selling and FMR reports. Additionally, Michael trains others in visual presentation and merchandise handling while delivering development feedback of others to the leadership team. Lastly he supports the leadership team in fostering a positive work enviornment by thinking customer first, inspiring creativity, doing what's right, and deliviring results.
2008 - 2009
Brand Logistics Expert
The Gap, Inc.
While in the Brand Logistics Expert position, Michael supervised the merchandise handling and replenishment process. He executed the Brand Experience strageties that foster a positive customer and employee experience. Also, he assists in managing all store supplies including shipment supplies and fixtures, and communicates needs to manager. Michael trained, coached, and directed associates while communicating development feedback of others to the leadership team.
2007 - 2008
The Gap, Inc.
During role as Sales Coach, Michael acted as the leader on duty as needed by the leadership team and consistently modeled the Customer and Brand service standard and sub-brand selling behaviors. He provided on-the-job training to new employees on company iniatives and standards and ensured a full understanding of company direction. Michael understood business goals and clearly communicated priorites.
2006 - 2007
The Gap, Inc.
Initially hired by company to demonstrate service-based selling behaviors while on the sales floor. Michael supported the Customer Experience team in deiving strong Customer Experience Survey results.