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Work experience

Jul 2007Present

West Coast Service Manager

Responsible for leading a team of field service technicians through strategy and pricing changing with an excellent customer retention record.  Increased service revenue equivelant to my first year's manager salary and cut costs by >$300K dollars by thinking outside of the box and understanding business drivers that affect profitability.

  • Led the team through product pricing changes that exceeded 200%, and maintained an excellent reputation for superior customer service.
  • Led the team through new product implementation.
  • Transitioned customers from service contract to time and material service and trained technicians to spot revenue generating activities, while performing service work.
  • Trained personnel on business acumen and coached through technical problems.
  • Developed team to full potential recognizing strengths and weaknesses.
  • Managed a 30% reduction in force, while maintaining a high performance team.
  • Responsible for directing all West Coast Service Activities for the division.
Oct 2001Jul 2007

Master Service Technician

I was approached by Ingersoll Rand to support a new product launch of their 70KW microturbine generator product.  I was originally hired as a manager and established a high performance technical team of remotely located technical support personnel.  We completed the first 45-60 site commissioning and continued to support all technical aspects of the product, related components and accessories, and customer relationship management for the next seven years.

  • Established long-term relationships that withstood eight years of field development, retrofits, and upgrades with minimal down time.
  • Pioneered new technology implementation into the field.
  • Established and developed customer base on the West Coast in the distributed generation market for Ingersoll Rand.
Jan 2001Oct 2001

Associate Customer Engineer [technical product launch]

After being approached by Senior Management, I took a product support role on the West Coast.  I successfully commissioned several microturbine projects and established customer relationships in a field R&D environment.  I successfully steered the West Coast through a failed M&A with GE, that ultimately resulted in the division closure.  During those difficult times, I maintained excellent customer relationships that eventually led to future employement opportunities and long term partnerships were established for my new employer as a result of these achievements.

  • Lead field support on early stage development projects with University of California Irvine's Combustion Laboratory in conjunction with Southern California Edison, and the Department of Energy.
  • Lead field support on the Los Angeles Department of Water and Power project.
  • Lead field support on many other installations and maintained an excellent reputation for superior customer service on complex technical product solutions.
Jun 1998Jun 1999

R&D Test Tech II and III on Microturbine Generators

Allied Signal

After exiting the Marine Corps with an honorable discharge and high marks, I started a career at Allied Signal on an R&D project for microturbine generators.  I was originally hired in at entry level, but quickly rose through the ranks to become a senior technician responsible for all R&D activities in the test laboratory.  I was promoted twice in two years, before being approached by Senior Management to take a role in the product support department, for the West Coast, as an Associate Customer Engineer.

  • Completed all test requirements on time and under budget.
  • Was approached by Senior Engineers to work solely on their projects due to attention to detail, and commitment to excellence.
  • Became very familiar with the various phases of product development and eventually followed the new technical product solutions into world wide production.
Mar 1994Mar 1998

Crew Chief & Plane Captain

United States Marine Corps

I was ultimately responsible for managing all technical aspects of the $22million dollar CH-53E Heavy Lift Helicopter.  This 100ft aircraft has a lift capability of 22 tons, is powered by three GE416A jet engines, and is equipped for night operations on over air, land, and sea and is capable of holding 23 fully loaded marines or 3 jeeps internally.  I successfully, inspected, signed off for flight, and completed over 3600 hours of flight related activites with zero losses in a fast-paced, military environment.

  • Successfully completed 18 month Naval Aircrew Candidate School
  • Successfully completed SERE school
  • Always scored in the 95th (plus) percentile in all Marine Corps performance metrics
  • Impeccable service record
  • Expert Pistol
  • Expert Rifleman


May 2008Aug 2009

Masters in Business Administration

After completing my Bachelor of Science in Management I continued to pursue my Masters in Business Administration and I'm currently maintaining a 3.7GPA while managing increasing responsibilites with work and family.  I have participated in at least 30 team projects at Pepperdine to include case studies, financial analysis, industry analyisis, comptetive analysis, presentations of facts, figures, and events, and take everything I learn at school and apply to my real world career on a daily basis.

  • Graduation with honors in 12 weeks anticipated, after Strategy and Simulation completion.
  • Completed Financial Loan Package for local small business with $7million in annual revenue, and helped provide competitive analysis, plus bottom line improvement recommendations.
    • Performed this as part of the Financing Small Business course work.
  • Developed a marketing plan for a local medical device manufacturer in Los Angeles, with series B Venture Capital Funding and presented to Executive Management for implementation.
    • Completed this as part of and E2B project for a Marketing Consulting class.
Apr 2006Apr 2008

Bachelor of Science

I successfully completed my Bachelor of Science in Management from Pepperdine University's Graziadio School of Buisiness and Management in Spring 2008.  I graduated with top honors Magna Cum Laude, with a 3.8 Cumulative GPA, while managing a wife and three children, and a full time career with Ingersoll Rand. During this time I had ever increasing roles and responsibilities in all aspects of work, school, and family life.  I was promoted to West Coast Service Manager and led the West Coast Service Team through a major restructuring and $10Billion dollar merger with Trane.

  • Completed 6, 10 unit trimesters back to back while maintaining excellent academic performance.
  • Graduated top of my class and was invited to join Beta Gamma Sigma, the honorary society for academic excellence for undergraduate business students.
  • Implemented what I learned on a daily basis at work
  • Became eligible to attend an elite MBA program reserved for Pepperdine undergraduate students who excel in the rigorous, fast-paced fully employed program.