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Career Summary:

Twenty-five year career in electronics and telecommunications, providing individual and team support in maintaining a broad spectrum of equipment, ranging from medical/laboratory use to audio/visual equipment in an academic setting.  Maintenance and support of telecommunications PBX systems and IVR/VMS (Northern Telecom/Octel).  Additional experience in installation and maintenance of LAN systems, to include physical wiring and connectors consisting of CAT5 EIA/TIA standards.

Work experience

May 1996Oct 2011

Network Technician

Century Link Communications

Currently retired from Century Link.  Former duties included installation and maintenance of telecommunications circuits, utilizing POTS, DSL, HDSL, DS0, and DS1 topologies. Daily customer facing tasks of defining precise customer issues and reaching a mutual resolution to maximize customer satisfaction.

Sep 1985Jun 1993

Facilities Specialist

American Red Cross Oregon Trail Chapter
Repair of medical laboratory electronic equipment. Also charged with annual maintenance routines on designated equipment. Additional responsibilities eventually included complete oversight of all in house telecommunications requests for adds, moves and changes of equipment. This position also included responsibility for on site IVR and Voice Mail system (Octel).




DeVry University

Dean's List, all Quarters, GPA 4.0

Life Member, Sigma Beta Delta