ECPI College of Technology
Oversee school network systems, hardware and software issue resolution, and installation of applications and network connectivity; assist in configuration, implementation, documentation, and maintenance of network infrastructure for interns, students, faculty, and staff.Support servers, workstations, printers, Citrix, Vcom Satellite conference systems, and more.
·Provide Level 2/3 support; manage student interns, open, track, and resolve trouble tickets for onsite and wireless issues; repair hardware, isolate software conflicts, and resolve connectivity issues.
·Collaborate with school management in defining project scope and requirements to adhere to project deadlines.
·Administer network and monitor network traffic with protocol analyzer, create Ethernet ports and run cable.
·Manage user accounts and maintain email system; install computers and operating systems and image workstations (Ghost, Window deployment services); maintain network printers and run reports.
·Train interns, staff, and faculty; develop and maintain system documentation and ensure system changes are updated.
-Collaborated with a 4-member technical team on the Newport News campus upgrade from Windows Server 2003 to 2008.Managed transfer of information for more than 2000 students and 400 staff, imaging over 700 computers among classroom labs and administrative offices.