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·Diligent and motivated MIS Network Management student adept at providing PC, server, network and enterprise software support in Cisco/Windows environments.

·Instrumental/lead role in numerous upgrade, re-design, and new implementation projects for both systems and networks.

·Self starter, skilled in technical troubleshooting and advanced issue resolution.

      Officially recognized for exemplary team collaboration and support by both ECPI College and Verizon    Communications

Work experience

Nov 2009Present

IT Specialist

ECPI College of Technology

Oversee school network systems, hardware and software issue resolution, and installation of applications and network connectivity; assist in configuration, implementation, documentation, and maintenance of network infrastructure for interns, students, faculty, and staff.Support servers, workstations, printers, Citrix, Vcom Satellite conference systems, and more.

·Provide Level 2/3 support; manage student interns, open, track, and resolve trouble tickets for onsite and wireless issues; repair hardware, isolate software conflicts, and resolve connectivity issues.

·Collaborate with school management in defining project scope and requirements to adhere to project deadlines.

·Administer network and monitor network traffic with protocol analyzer, create Ethernet ports and run cable.

·Manage user accounts and maintain email system; install computers and operating systems and image workstations (Ghost, Window deployment services); maintain network printers and run reports.

·Train interns, staff, and faculty; develop and maintain system documentation and ensure system changes are updated.

Key Accomplishment:

-Collaborated with a 4-member technical team on the Newport News campus upgrade from Windows        Server 2003 to 2008.Managed transfer of information for more than 2000 students and 400 staff, imaging over 700 computers among classroom labs and administrative offices.

Nov 2011Present

Systems Administrator

Patient Advocate Foundation

Responsible for server support, operations, and maintenance of the current information systems as well as the implementation of new technology within the organizations infrastructure.

·Identifying and resolving hardware and software malfunctions, conducting performance analysis, complex problem solving, assisting with infrastructure design, security, improvments/upgrades.

·Strong understanding of networked/distributed computing environment concepts and LAN/WAN communications.

·Vmware experience including: vSphere 4.1. and 5, ESXi, VMware Workstation.

·Conduct daily monitoring of multipule servers, performing backups and file recovery.

·Provide escalated problem identification, diagnosis, and documentation.Applies extensive knowledge of desktop management and server based applications.

·Strong understanding of configuring and supporting Microsoft Windows Operatiing system technology

·Active Directory experience including: AD forests, domains, DHCP, DNS, Group Policy, Backup and Recovery.

·Monitored and maintainedcompany websites hosted on Windows server 2003, and 2008 platforms, strong IIs 6, and IIs7 experience.

·Create SSL certificates for company hosted websites, and Microsoft windows exchange servers.

·Experience with Microsoft Exchange, configuration, creating accounts, Distribution lists, and shared mailboxes

Key Accomplishment:

-Migrated organization infrastructure from a Windows server 2003 R2 platform to a Windows 2008 R2 platform.

-Migrated organization virtual enviornement from VMware ESX 4, and vSphere 4.1.2 to a VMware ESXi 5, and vSphere 5 enviornment.

Jun 2009Oct 2010

Network Administrator

New Light Baptist Church

Designed, developed and deployed network using Windows Server 2008 and Windows 7 client software. Support network administration, including backup, security management, user account management, E-mail systems including e-mail web server, internet access, office systems and applications. Trained staff in applications.

Feb 2007Sep 2009

Fiber Optic Voice, Data and Video Support Analyst


Troubleshot customer service issues for video, data and telephony products (email box options, web page availability, poor picture quality, dial tone, etc).Consulted with customers and used proactive consulting techniques to promote customer retention; focusing on adding value.

·Improve network functionality by recording trends in network and system behaviors.

Key Accomplishments:

-Received 4 Certificates of Commendation for excellence in technical and customer support.

May 2006Oct 2006


ECPI College of Technology

Provided Level I support to end users and configured/maintained computer labs; supported wireless security protocols


Jun 2010Present


Strayer University


A +(Essentials)


Network +


MCTS Windows 7 Configuration

Feb 2011Feb 2014

Security +