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Work experience

Jan 2011Present

Independent Contractor

Self Employed

Healthcare Compliance, Operations Management and Revenue Cycle Consulting

Previous Clients:

West Hawaii Community Health Center-Richard Taffee, CEO

Bay Clinic-Paul Strauss, CEO

Hamakua Health Center-Patrick Linton, CEO

Jan 2013Aug 2015

Chief Operations Officer

KVMH/SMMH; Kauai Region HHSC

Function as an effective liaison and intermediary between the hospital and stakeholders Develop and foster effective collaboration between clinical departments, medical staff, leadership, and other services(inside and outside of the hospital) to ensure an integrated approach to providing services, and fulfilling the hospital's goals and objectives. Represent the hospital through the application of community relations and marketing activities. Develop new business strategies to enhance market share and improve overall performance. Work through the management team and medical leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions. Communicate key information to the stakeholders of these service areas with respect to managed care, community needs, cost management, and customer-focused services. Lead and support key committees pertaining to these service areas. Work collaboratively with the hospital leadership Accountable for leading the success of operations of the hospital Lead and oversee the development of department operating plans. Oversee system and program development, fiscal management, and physician practices Ensure that HHSC Kauai Region resources are focused on optimally satisfying the health care needs of those we serve.

Jan 2009Jan 2011

Practice Management Administrator

North Hawaii Community Hospital
Practice Management Administrator-HI Directed and implemented the Clinic's transition to an Electronic Health Record(e-Clinical Works) Market Clinic Programs and Services Responsible for leading and administering the day-to-day activities and financial operations of the: Surgeon's Clinic, Waimea Women's Center and Orthopedic Clinic in accordance with established hospital policy. Provide high quality health care service. Ensure economical and efficient performance. Problem resolution. Responsible for creating a positive and productive work environment. Provide coding and billing support to the provider teams. Credential all provider staff. Serves as the system administrator for the clinic's electronic health record. Work collaboratively and in conjunction with 11 providers. Have the ability to effectively negotiate and obtain consensus during times of conflict, insuring a neutral, non-biased thought process. Responsible for Anesthesia Billing and claim follow up.
Feb 2005Apr 2009

Business Operations Director/Compliance Officer

Hamakua Health Center, Inc
Business Operations Director/Compliance Officer-HI Project manager for Centricity and Dentrix E. H.R implementation Market Clinic Services and Programs Maintain the IT systems of the health center. Oversaw and managed the day to day operations of the health center. Oversee financial management of the business office including development of the budget. Participates in program development and process improvement, evaluation and management of business office activities. Write policies and procedures. Responsible for overseeing these functions/processes: appointment scheduling, registration, cash handling, billing system maintenance, eligibility for assistance programs, medical records maintenance, billing and accounts receivables, MIS back-up, ordering and receiving of supplies, and mail delivery. Member of the Executive management team. Develop and monitor the compliance work plan. Ensures compliance with all local, state and federal regulatory agencies. Ensure optimal patient flow. Communicates accurate and pertinent information with patient care providers and other members of the care delivery team to facilitate effective and efficient patient care.
Oct 2002Jan 2005

Client Services Coordinator

Southwest Transplant Alliance
Client Services Coordinator-Dallas, TX Marketing, Hospital Development. Coordinator for 27 Hospitals throughout the State of Texas. Responsible for all the marketing, staff training, case and referral follow ups, business development and problem solving in those key areas in which donation occurs. Foster relationships with Physicians, Nurse Managers, Clinical Staff, Liaisons, Pastoral Care, Social Work and Hospital Administration. Provide consulting in relation to regulatory/compliance protocols, and assess operations and suggest changes to increase performance and conversion rates Maintain Compliance with CMS Conditions of Participation for Organ and Tissue donation requirements
May 2000Oct 2002

Client Care Coordinator

Gentiva Home Health Services
Client Care Coordinator-Irving, TX Coordinated all home care nursing activities, Scheduled a team of 10 Nurses. Alleviated pressures caused by staffing shortages; Maintained quality control standards. Helped build a more cohesive team. Generated, evaluated and presented productivity reports to Clinical management on a monthly basis, outlining problem areas and highlighting areas where improvement is needed. Monitored the number of Billable v. Non-Billable hours for the care team. Identified defunct areas in scheduling procedures, developed solution and implemented change, decreasing travel time for nurses, and lowering cost for Agency, and increasing nurse satisfaction.



Post Grad Certificate

University of Connecticut 

Healthcare Information Technology

Aug 2000Dec 2002


University of Dallas

Health Services Administration

Aug 1992May 1996


Abilene Christian University