Senior Network Engineer and Microsoft Certified Professional (MCP) with 20 years of extensive network technical experience in the IT field, emphasizing network administration and PC support. Background includes hands-on experience with user support, systems installation, repair, maintenance, troubleshooting, problem resolution, installation of structured wiring systems, and purchasing new equipment in LAN/WAN environments. Experienced in diagnosing and resolving technical/customer inquiries. Proficient in Windows-based environments, Internet, and MS Office applications. Strong working knowledge of Telecommunications Products and Services. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills. Proven record of success reducing down time and project time, increasing controls, and eliminating errors. Excellent problem solver with strong communication, and interpersonal skills.
Apr 2008 - Jun 2009
MWD Field Engineer
Mar 1994 - Mar 2008
1990 - 1994
DB Programmer,Assett Mgt
ETA Technologies Corp.
Created numerous database tools for tracking U.S. Air Force automated equipment assets location and ownership. Designed various database programs. Developed user manuals for the CAMS system.
¨Redesigned the asset tracking system to more accurately track ADP equipment, greatly reducing the time to locate assets.
¨Rewrote numerous user manuals substantially increasing user comprehension and reducing trouble calls.