Frans Muller

  • Melbourne Area, Australia, AU

Business Analyst┆Guru Problem Solver┆Helping Companies Translate Their Business Goals & Ideas to Operational Reality

Work experience

Work experience
Mar 2004 - Mar 2015

I.T. & Operations Manager

The Porterhouse - Currently in Transition
Self motivated team leader skilled in emotional intelligence and developer of V.I.S.D.A.P (Vision, Information, Specification, Delegation, Accountability and Praise) management methodology.
Jun 2011 - Sep 2011

Operations Manager - New York

The Porterhouse at Fraunces Tavern
Day to day operations and roll out of the Porterhouse Brewing Company in their first project in New York. Responsible for Systems Creation, Implementation, Managerial and Staff Training.
Mar 2010 - Nov 2010

I.T. & Operations Manager

The Porterhouse Brewery, Shanghai
Together with a small team, represented the Porterhouse Brewing Company in the Shanghai World Expo. I was the I.T. and operations manager and a part of the managerial team.


2015 - 2015

Six Sigma Black Belt Professional

Management and Strategy Institute
2013 - 2014

Business Analysis

National College of Ireland

HETAC Level 8 

2009 - 2010

Visual Basic

Dublin Institute of Technology


2007 - 2007

Project Management

Dublin Business School


1999 - 2000

A+ Computer Hardware





Six Sigma Black Belt Professional (SSBBP)

International Association for Six Sigma Certification

Business Analyst

QQI at level 8 on the National Framework of Qualifications



Team Building

Change Management

Customer Service

Team Leadership

Six Sigma

Operations Management

Most Recent Project

In an attempt to refine and improve on their current state of operations it was decided to build a dedicated ERP system geared especially for the food and beverage industry.

While there were some "off the shelf" products available, none encapsulated every aspect of the business.

Kevin Doherty at ARCsoft had already developed a drink stock package and using this as a base we broke the business down into five basic sections:

1. Stock Control (Drink, Food and Sundries)
2. Human Resources
3. Cashing Procedures
4. Till Integration
5. Head Office Integration

My role in the evolution of ARCsoft was to refine and standardise the operations and processes involved in each section. I would then communicate the requirements to Kevin who would then code according to the specifications.

The result: A fully integrated ERP system, rolled out across ten different sites between Dublin and London and the new standard for the Porterhouse.